Who we are VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value for customers by delivering intelligent solutions through Talent Technology Transformation As the largest shared services organisation in the global telco industry with 30 000 FTE our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group local markets and partner markets to simplify and drive growth With our strategic partner Accenture we work alongside our Vodafone customers other Telco and tech companies to drive transformation meet the challenges of our industry and ensure we stay relevant and resilient This partnership is a unique industry-first model which brings together the best of in-house and 3rd party capability We work with customers across 28 countries from 10 VOIS locations Albania Egypt Hungary India Romania Spain Turkey UK Germany Ireland and with a network of teams in Czech Republic Italy Greece and Portugal VOIS BeUnrivalled CreateTheFuture About this Role We are seeking a skilled and motivated professional to provide second-level support for Microsoft 365 M365 services This role involves troubleshooting configuration and maintenance of M365 applications such as Teams Exchange Online SharePoint Online OneDrive Defender for M365 and Purview You will collaborate with IT teams manage escalations from L1 support and ensure operational stability and service optimisation for clients What you will do Deliver L2 support for M365 services including Defender for M365 Exchange Online SharePoint Online Teams and OneDrive Manage security features and requests for Defender for 365 and Purview Troubleshoot and resolve technical issues escalated from L1 support promptly Assist in deployment configuration and maintenance of M365 services Monitor system performance and implement corrective actions Document processes solutions and best practices Stay updated with M365 features and industry trends Provide training and guidance to L1 support and end-users Participate in on-call rotation for after-hours support Ansible Who you are Bachelor s degree in Computer Science IT or related field 5-7 years of experience in IT support with a focus on Microsoft 365 services Strong troubleshooting and problem-solving skills Experience in Ansible programming Sharepoint Online OneDrive Teams Knowledge of M365 administration and configuration Excellent communication and interpersonal skills Ability to work effectively in a team-oriented environment Certifications such as Microsoft Certified Modern Desktop Administrator Associate or Security Compliance and Identity Fundamentals are a plus Not a Perfect Fit Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive If you are excited about this role but your experience does not align exactly with every aspect of the job description you are encouraged to apply You may be the right candidate for this or another opportunity and the recruitment team will support you in exploring where your skills fit best What s in it for you Opportunity to work on cutting-edge Microsoft 365 technologies Exposure to global projects and collaboration with diverse teams A culture that values innovation learning and career growth Flexible working environment and inclusive workplace What skills you will learn Advanced M365 administration and security management ITIL-based service management practices Cross-functional collaboration and stakeholder management Strategic thinking for service optimisation and operational excellence VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves No form of discrimination is tolerated This includes but is not limited to discrimination based on race colour age veteran status gender identity gender expression sexual orientation pregnancy maternity or parental status ethnicity disability religion or belief political affiliation trade union membership nationality citizenship indigenous status medical condition HIV status neurodiversity social origin cultural background marital or civil partnership status or socio-economic background Join Us At Vodafone we re working hard to build a better future A more connected inclusive and sustainable world As a energetic global community it s our human spirit together with technology that empowers us to achieve this We challenge and innovate in order to connect people businesses and communities across the world Delighting our customers and earning their loyalty drive us and we experiment learn fast and get it done together With us you can truly be yourself and belong share inspiration embrace new opportunities thrive and make a real difference Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud JDEnhancedByTARA Follow us on social media and StayConnected LinkedIn Facebook Instagram You can also chat with our employees to learn more about our projects Click here

📌 Deputy Managersuite(exchange Online,sharepoint,teams,onedrive,defender,purview,ansible Pune
🏢 Vodafone
📍 Pune