Front Office Supervisor Location Toshali Sands Resort Puri Department Front Office Reports To Front Office Manager Assistant Front Office Manager Job Summary We are looking for a dedicated and customer-focused Front Office Supervisor to oversee daily front desk operations The ideal candidate will ensure smooth guest experiences supervise the front office team and maintain high service standards in line with hotel policies Key Responsibilities Supervise daily front desk operations including guest check-in check-out and room allocation Lead guide and train Front Office Associates in guest handling and service delivery Monitor staff grooming discipline and adherence to hotel SOPs and standards Handle guest requests queries and complaints with professionalism and efficiency Coordinate with Housekeeping F B Engineering and other departments for seamless guest service Oversee reservations room inventory rate control and guest folios as needed Ensure accurate cash handling billing and audit procedures at the front desk Conduct shift briefings allocate tasks and support scheduling and duty rosters Assist the Front Office Manager in preparing reports and evaluating team performance Perform additional duties assigned by management as required Skills Competencies Excellent communication and interpersonal skills Robust leadership and team-handling ability Customer-focused with a problem-solving mindset Knowledge of hotel PMS reservation systems preferred Ability to multitask and work in rotational shifts Qualifications Graduate Diploma in Hotel Management preferred 1-3 years of experience in Front Office operations supervisory experience is an advantage Freshers with strong communication and leadership skills may also be considered Benefits Accommodation meals incentives growth opportunities etc Job Type Full-time Pay 15 000 00 - 20 000 07 per month Benefits Cell phone reimbursement Food provided Health insurance Provident Fund Ability to commute relocate Puri District Orissa Reliably commute or planning to relocate before starting work Preferred Work Location In person Expected Start Date 12 12 2025