Job Title Operation Executive Key Responsibilities Rider Grievance Management Address and resolve rider grievances promptly to maintain a positive work environment and operational efficiency Handle queries related to pay outs long-route orders deductions and incentives with clarity and fairness Rider Training On-boarding Conduct structured training sessions for new riders to ensure adherence to processes policies and operational standards Provide dedicated support during the first 7 days for smooth integration and stability Daily Rider Monitoring Track and monitor rider deployment and attendance via the Evify Rider App to ensure availability financial accuracy and operational compliance Provide necessary support to the fleet team and assisting ground HR Recovery Central teams with rent recovery cases of accidents challans or any other damages in vehicles Route Verification Perform regular route checks to monitor rider movement efficiency and schedule adherence while also identifying and preventing vehicle misuse by riders Client Coordination Serve as the primary point of contact for clients on rider-related matters ensuring effective communication and service satisfaction Hub Operations Support Contribute to day-to-day hub operations ensuring seamless workflows and effective coordination across teams Rider Engagement Retention Drive initiatives to enhance rider motivation engagement and retention fostering long-term association Breakdown Escalation Report and transfer vehicle breakdown cases to the Fleet Executive team for timely resolution ensuring minimal disruption and optimized rider experience Local candidates will be preferred Only for Male candidates Last mile experience is mandatory For more details call on (phone hidden) Job Type Full-time Pay 20 000 00 - 28 000 00 per month Perks Adaptable schedule Health insurance Leave encashment Paid sick time Provident Fund Application Question s Do you have Last Mile experience Do you have riders handling experience Are you from Gujarat Work Location In person