Key Responsibilities Monitor inbound and outbound calls to evaluate quality adherence to scripts and compliance with policies Assess communication skills soft skills customer handling product knowledge and problem-solving approach of agents Provide structured feedback to agents and team leaders for performance improvement Identify process gaps and recommend corrective actions or training requirements Prepare daily weekly monthly quality reports and share insights with management Collaborate with operations training and HR teams to drive continuous improvement Ensure compliance with internal quality standards and regulatory guidelines Participate in calibration sessions to align quality expectations across teams Job Types Full time Fresher Pay 11 825 79 - 17 992 15 per month Benefits Provident Fund Language Hindi Preferred Work Location In person
📌 Call Centre Representative- Fresher Banking Process (New Delhi)
🏢 ADVANTAGE INFRABUILD
📍 New Delhi
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