Job Responsibilities 1 Making Outbound Calls Call potential or existing customers to inform them about products or services Follow a prepared script or talking points for consistent messaging 2 Receiving Inbound Calls Answer queries from customers regarding products services or orders Provide accurate information and resolve issues efficiently 3 Lead Generation Collect and maintain a database of leads Qualify leads based on set criteria and forward them to the sales team 4 Customer Follow-Up Follow up on previous interactions or inquiries Send reminders or updates regarding product service offerings 5 Handling Customer Queries and Complaints Address customer concerns and escalate unresolved issues to the appropriate department Maintain a calm professional tone under pressure 6 Achieving Targets Meet daily weekly or monthly call and conversion targets set by the company Continuously improve performance based on feedback and training 7 Promoting Products or Services Highlight the benefits of offerings and persuade customers to purchase or take the next step Upsell or cross-sell where applicable 8 Maintaining Professionalism Follow call center standards and ethical sales practices Uphold the company s reputation through respectful and courteous communication Job Types Full time Permanent Fresher Pay 8 000 00 - 12 000 00 per month Work Location In person