About IRIS IRIS Business Services Limited IRIS is India s only listed SaaS company that provides technology solutions services in the regulatory technology space across 46 countries globally We are pioneers in this space and provide XBRL iXBRL solutions for compliance data and analytics IRIS is a global company headquartered in Navi Mumbai India with subsidiaries in the USA Singapore and Italy along with an affiliate firm in the UAE We are a company where technological expertise and domain knowledge come together to create cutting-edge compliance solutions covering data and content management and information dissemination for issuers enterprises regulators governments institutional clients etc Our deep hands-on expertise in the XBRL space has been built over 17 years We are members of XBRL International XBRL US XBRL Europe and XBRL South Africa In each of these jurisdictions we contribute significantly to the development and adoption of the standard IRIS is an ISO 27001 2013 certified organization IRIS has a flat organizational structure that facilitates growth opportunities direction-setting decision-making and ownership at various levels To read more about IRIS visit our website http irisbusiness com About IRIS CARBON IRIS CARBON is used for the regulatory reporting requirements of over 3 000 companies and is being used in over 27 countries including the U S EU the UK Ireland and South Africa IRIS CARBON is a SOC-certified cloud-based collaborative and feature-rich SaaS platform that allows companies to author their compliance reports such as annual reports quarterly reports press releases etc apart from creating and filing these reports in XBRL iXBRL formats as part of their regulatory compliance process IRIS CARBON is offered globally via the SaaS-based model This product line is in a hyper-growth mode where it is being launched in newer countries and by more regulators as they increasingly adopt the XBRL iXBRL standard To read more about IRIS visit our website https iriscarbon com Key Skill Set Required 1-2 years of experience in a Customer Support role B2B SaaS experience is a plus Strong oral and written communication skills in English Quick learner with a proactive problem-solving mindset Ability to troubleshoot user queries efficiently and independently Effective time management skills and ability to meet SLAs Strong interpersonal skills patience and professionalism under pressure Proficiency in MS Word Excel and PowerPoint Basic understanding of accounting principles Willingness to work in flexible shifts including night shifts Knowledge of XBRL iXBRL or RegTech domain is an added advantage not mandatory Roles and Responsibilities Respond to customer user queries via phone email or chat in a timely and accurate manner Identify customer needs and provide appropriate solutions or guidance on product features Maintain strong customer relationships through clear communication and thorough documentation Take full ownership of issues troubleshoot effectively and drive timely resolutions Collaborate with internal teams such as Product Technical Support and Development to resolve issues Regularly update knowledge bases internal trackers and support documentation Multitask efficiently while working in a rapid-paced team-oriented environment Ensure high-quality customer support delivery aligned with defined service standards The awards we won this year Won recognition as India s best Fintech at the Financial Express Best Banks Awards - an award that was presented to our CEO by Smt Nirmala Sitharaman Finance Minister Govt of India IRIS has been selected as the Best Tax Technology Service Provider 2022 in category National Taxation Awards - at the prestigious TIOL Awards IRIS CARBON has won The Most Agile Responsive SaaS Solution of the Year award at the 2022 SaaS Awards by Awarding and Consultancy International

📌 Customer Support Executive (l1 Support – Domain) (Maharashtra)
🏢 IRIS Business Services
📍 Maharashtra