Project Role Infra Tech Support Practitioner Project Role Description Provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite and for configured services running on various platforms operating within a defined operating model and processes Provide hardware software support and implement technology at the operating system-level across all server and network areas and for particular software solutions vendors brands Work includes L1 and L2 basic and intermediate level troubleshooting Must have skills Unified Communication and Collaboration Implementation Good to have skills NA Minimum 3 year s of experience is required Educational Qualification 15 years full time education Summary As a Non-Production Environment Engineer you will be responsible for the build configuration maintenance and support of our critical development testing and staging environments You will work closely with development and QA teams to understand their infrastructure needs provision and manage compute storage and networking resources implement automation strategies for environment provisioning and management troubleshoot environment-related issues and ensure the stability and reliability of these non-production landscapes to facilitate efficient software development and testing cycles Your focus will be on optimizing these environments for performance cost-effectiveness and adherence to security best practices ultimately contributing to the faster and higher-quality delivery of our products Roles Responsibilities - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Facilitate training sessions for junior team members to enhance their technical skills - Monitor system performance and proactively identify areas for improvement Professional Technical Skills - Must To Have Skills Proficiency in Unified Communication and Collaboration Implementation Unified communications Cisco UCaaS based services MRA services Jabber WebEx and Video services - Strong understanding of network protocols and configurations - Experience with troubleshooting hardware and software issues - Familiarity with various operating systems and server environments - Ability to implement and manage communication tools effectively Additional Information - The candidate should have minimum 3 years of experience in Unified Communication and Collaboration Implementation - This position is based at our Bengaluru office - A 15 years full time education is required 15 years full time education About Accenture We work with one shared purpose to deliver on the promise of technology and human ingenuity Every day more than 775 000 of us help our stakeholders continuously reinvent Together we drive positive change and deliver value to our clients partners shareholders communities and each other We believe that delivering value requires innovation and innovation thrives in an inclusive and diverse environment We actively foster a workplace free from bias where everyone feels a sense of belonging and is respected and empowered to do their best work At Accenture we see well-being holistically supporting our people s physical mental and financial health We also provide opportunities to keep skills relevant through certifications learning and diverse work experiences We re proud to be consistently recognized as one of the World s Best Workplaces TM Join Accenture to work at the heart of change Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status military veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by applicable law Our rich diversity makes us more cutting-edge more competitive and more creative which helps us better serve our clients and our communities

📌 Infra Tech Support Practitioner (Bengaluru)
🏢 Accenture
📍 Bengaluru