About VOIS VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value and enhancing quality and efficiency across 28 countries and operating from 7 locations Albania Egypt Hungary India Romania Spain and the UK Over 29 000 highly skilled individuals are dedicated to being Vodafone Group s partner of choice for talent technology and transformation We deliver the best services across IT Business Intelligence Services Customer Operations Business Operations HR Finance Supply Chain HR Operations and many more Established in 2006 VOIS has evolved into a global multi-functional organisation a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone About VOIS India In 2009 VOIS started operating in India and now has established global delivery centres in Pune Bangalore and Ahmedabad With more than 14 500 employees VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology Networks Business Intelligence and Analytics Digital Business Solutions Robotics AI Commercial Operations Consumer Business Intelligent Operations Finance Operations Supply Chain Operations and HR Operations and more Key Functional accountabilities Operational Planning operations and service Working closely with Senior Manager DGM CTC Global Process leaders and other key stakeholders Ensure the achievement of financial objectives set for the year for overall process and by key stakeholder partner Be accountable for the end-to-end finance process for e g including controls functions Implement and drive quality standard frameworks and ensure that high levels of quality accounting are maintained including alignment with global best practices To deliver daily weekly and monthly reporting internal to Finance Operations as well as for Business Partners Oversee the performance of Collections and provide strategic guidance to the team ensuring the efficient execution of daily operations Driving effectiveness of Collections Outbond calling Implementing strategies and best practices to ensure that our outbound calls are more efficient and productive Participate in and manage Projects wherever appropriate Customer Satisfaction Build and maintain strong relationships with all key stakeholders Adopt a proactive approach for issue resolution and to prevent problems from arising in the future Align service delivery to changing needs and ensure effective customer and stakeholder management Ensure customer needs and requirements are satisfied through appropriate systems processes procedures being in place and ensuring that they deliver on customer specific strategies Leadership Teamwork - Responsible for business planning for the management of the CTC Team process and staff Establishing with the team the key deliverables and ensuring that the team can deliver against these Responsible to recruit coach develop the team Responsible for succession plans for the team As a key member of the FINOPS wider leadership team ensure involvement in driving the successes of the company The ability to work within a team environment towards the achievement of pre-defined objectives with a focus on Collections Service levels Month-end half-year and year-end period closures Balance sheet reconciliations Responsible for a strong control environment ensuring compliance to all relevant Group policies Adherence to Group Policies SOX Internal Audit External Audit and Key control questionnaires Work with internal external teams to conclude on all queries issues Performance management CI and diagnostics Follow the escalation path and non-surprise management philosophy Identify initiatives to improve the function in line with Global performance metrics analyze and interpret data and identify trends relationships and risk Responsible for the month-end closing activities balance sheet reconciliations identify gaps and steps to be taken to correct incorrect entries Drive continuous improvement as an key element of delivery to ensure effective and efficient processes that meet World Class standards Identify trends patterns pertaining to customer requests and needs and filter this information through to the business to continually improve all aspects of service delivery Support the team in resolving operational process and control issues India VOIS is proud to be an Equal Employment Opportunity Employer We celebrate differences and we welcome and value diverse people and insights We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society We do not discriminate based on age colour gender including pregnancy childbirth or related medical conditions gender identity gender expression national origin race religion sexual orientation status as an individual with a disability or other applicable legally protected characteristics As a result of living and breathing our commitment our employees have helped us get certified as a Great Place to Work in India for four years running We have been also highlighted among the Top 10 Best Workplaces for Millennials Equity and Inclusion Top 50 Best Workplaces for Women Top 25 Best Workplaces in IT IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024 These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do By joining us you are part of our commitment We look forward to welcoming you into our family which represents a variety of cultures backgrounds perspectives and skills Apply now and we ll be in touch

📌 Deputy Manager-credit & Collections Team Lead (Gujarat)
🏢 Vodafone
📍 Gujarat