Company Description Nielsen Global Media uses cutting edge technology and industry leading data science to tackle some of the hardest problems in marketing science We re automating our models with artificial intelligence and machine learning to produce the same quality insights as a traditional white-glove consulting engagement at unparalleled speed and scale About the Role - The team this role supports is responsible for the critical function of managing lineups and metadata across various media channels such as cable broadcast and video on demand etc that encompasses a wide scope dealing with data from both local and national providers This role requires flexibility to provide technical support across different time zones including both IST and US business hours on a rotational basis The Support Engineer will serve as the primary point of contact for customer and stakeholder inquiries responsible for troubleshooting issues following Standard Operating Procedures SOPs and escalating to the development team when necessary This role requires close collaboration with cross-functional teams to ensure timely and effective issue resolution driving operational stability and enhancing customer satisfaction In this role you will debug and attempt to resolve issues independently using SOPs If unable to resolve an issue you will escalate it to the next level of support involving the development team as needed Your goal will be to ensure effective handling of support requests and to continuously improve SOPs for recurring issues Responsibilities - Serve as the first point of contact for customer or stakeholder issues providing prompt support during the US IST time zone on a rotational basis Execute SOPs to troubleshoot and resolve recurring issues and ensuring adherence to documented procedures Provide technical support and troubleshooting for cloud-based infrastructure and services including compute storage networking and security components Collaborate with application security and other internal teams to resolve complex issues related to cloud-based services and infrastructure Escalate unresolved issues to the development team and provide clear documentation of troubleshooting steps taken Document and maintain up-to-date SOPs troubleshooting guides and technical support documentation Collaborate with cross-functional teams to ensure issues are tracked escalated and resolved efficiently Proactively identify and suggest process improvements to enhance support quality and response times Qualifications Key Skills Bachelor s or Master s degree in Computer Science Software Engineering or a related field Experience Range- 4 to 6 years Must have skills Proficiency in Java programming language Excellent SQL skills for querying and analyzing data from various database systems Good understanding of database concepts and technologies Good problem-solving skills and ability to work independently Good proficiency in AWS cloud platform and its core services Good written and verbal communication skills with a strong emphasis on technical documentation Ability to follow and create detailed SOPs for various support tasks Good to have skills Knowledge of Scala Python for scripting and automation Familiarity with big data technologies such as Spark and Hive Additional Information Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money Nielsen recruiters will only contact you through official job boards LinkedIn or email with a nielsen com domain Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses Always verify that email communications come from an nielsen com address If you re unsure about the authenticity of a job offer or communication please contact Nielsen directly through our official website or verified social media channels

📌 Member Of Technical Staff - 1 (Karnataka)
🏢 The Nielsen
📍 Karnataka