Here s a professional and concise JD for your requirement Job Opening Quality Analyst - Life Insurance BPO Location Malad Mumbai No of Positions 3 Salary Up to 35 000 CTC Qualification Graduate Joining Immediate preferred We are hiring Quality Analysts QA with experience in Life Insurance Sales Process for a reputed BPO in Malad Key Responsibilities Monitor and evaluate calls and sales interactions of the life insurance process Provide actionable feedback to improve agent performance and sales compliance Maintain audit reports and quality dashboards Collaborate with Team Leaders and Trainers to implement performance improvement plans Ensure adherence to regulatory and compliance guidelines within the insurance domain Requirements Minimum 1 year experience as a QA in a BPO Life Insurance Sales process Strong understanding of quality parameters compliance norms and sales lifecycle in the insurance domain Positive communication skills and attention to detail Proficiency in MS Office tools and report documentation Interested candidates can apply immediately with updated resumes For more details contact us or share on WhatsApp Let me know if you want this in a printable or WhatsApp-shareable format PDF Image Job Type Full-time Pay 15 059 59 - 25 643 06 per month Benefits Provident Fund Education Bachelor s Preferred Experience Health Insurance preferred 1 year Preferred quality analyst 1 year Preferred License Certification Should be aware a calibration 7 QC Tools Call auditing Preferred Work Location In person