About the Role We re looking for a dynamic and customer-focused Junior Engagement Associate to join our growing team In this full-time non-voice role you ll be the first point of contact for our customers via digital communication channels Your role will be pivotal in delivering an outstanding customer experience resolving inquiries efficiently and supporting lead generation and engagement strategies Whether you re an experienced qualified or a recent graduate eager to start your career this role offers the perfect platform to build strong communication problem-solving and customer engagement skills Key Responsibilities Engage with customers through chat email and other digital platforms to resolve inquiries and provide timely assistance Understand customer needs and offer relevant information about products services and solutions Qualify and route incoming leads to the appropriate teams for further follow-up Maintain accurate customer interaction records in CRM systems Collaborate with cross-functional teams Sales Product Operations to improve the overall customer experience Provide feedback and insights from customer interactions to enhance services and processes Skills Qualifications Bachelor s degree in any discipline MBA or postgraduate degree is a plus Strong written communication skills with excellent attention to detail Proficient in MS Office Excel Word PowerPoint experience with CRM or chat support tools is a bonus Ability to multitask prioritize and manage time effectively in a fast-paced environment Friendly empathetic and solution-oriented mindset Open to freshers and candidates with previous experience in Customer Relations Support or Engagement roles Preferred Attributes Immediate joiners preferred Passion for customer service and helping others Willingness to learn and adapt in a dynamic work environment What We Offer A collaborative and supportive work culture Hands-on training and mentorship Career growth opportunities in customer success sales and operations Competitive compensation and performance incentives Job Types Full-time Permanent Ability to commute relocate Kochi Kerala Reliably commute or planning to relocate before starting work Required Education Bachelor s Preferred Experience Communication skills 1 year Required Language English Required Location Kochi Kerala Required Work Location In person

📌 Junior Engagement Associate (Kerala)
🏢 Analytix Corporate Solutions
📍 Kerala