Job Category Planning and Control Degree Level Bachelor s Degree FILING INFORMATION Position Senior Executive - Air Operation Department Express Business Operations Location Multiple Locations Band 2 Reports to Manager - Branch Operations ROLES RESPONSIBILITIES Key responsibilities Air Operations Coordination Manage end-to-end air operations activities including filing documentation coordination with airlines and ensuring timely dispatch of shipments Oversee accurate preparation verification and submission of air waybills AWB manifests and regulatory documentation as per aviation and customs requirements Coordinate with airline handling agents ground staff and internal teams to ensure smooth movement of inbound and outbound air cargo Monitor flight schedules delays and capacity availability to optimize load planning and ensure timely uplift of consignments Documentation Compliance Ensure 100 accuracy and timely completion of operational documents including delivery records pick-up manifests inspection reports and shipment logs Audit and verify customer documents such as customs paperwork commercial invoices and regulatory declarations Maintain compliance with DGCA customs and local state regulations related to air cargo handling safety and hazardous materials Operational Efficiency Plan and prioritize daily operational tasks to meet TAT service levels and performance KPIs Coordinate with the pickup delivery teams to ensure shipments are moved in the correct flow and timelines are met Manage inventory accuracy through regular stock audits reconciliations and system updates Utilize operational tools and scanning systems for accurate data recording tracking and reporting Safety Security Quality Conduct pre- and post-operation checks to ensure safety compliance for cargo equipment and workplace Ensure adherence to all safety security and quality standards during cargo handling and movement Maintain secure handling of shipments and proactively identify and mitigate operational risks Customer Stakeholder Management Address customer queries shipment issues and documentation clarifications promptly and professionally Escalate concerns to the relevant teams when required and ensure resolutions within defined timelines Identify opportunities to improve customer experience enhance operational flow and support revenue generation through value-added services Team Contribution Productivity Support cross-functional teams to achieve operational goals and service commitments Take initiative in identifying process gaps and contributing to continuous improvement activities Ensure 100 achievement of KPIs related to TAT accuracy service quality and safety standards QUALIFICATIONS COMPETENCIES Any Graduate Post-Graduate Experience in managing warehouse with at least 5-8 years experience Supervision Developing Budgets Safety Management Developing Standards Managing Processes Surveillance Skills Inventory Control Reporting Skills Analysing Information Equipment Maintenance Judgment Should be a team player and proactive