Job Title Service Advisor Department Service Industry Automobile Location Mahadeva Kia Job Summary The Service Advisor is the primary point of contact for customers visiting the service center This role is responsible for understanding vehicle issues preparing repair orders coordinating with technicians ensuring timely service delivery and maintaining high customer satisfaction Key Responsibilities Customer Interaction Job Intake Greet customers and understand their service requirements Conduct vehicle walk-around inspection and document customer concerns Prepare accurate job cards repair orders Explain recommended services estimated costs and timelines to customers Coordination Job Execution Communicate job requirements to the workshop team Follow up on parts availability and job progress Coordinate with technicians for accurate diagnosis and repair Monitor job completion and ensure timely delivery Quality Customer Satisfaction Verify vehicle condition after service through a final quality check Provide updates to customers on vehicle status Explain completed work billing details and warranty coverage Handle customer complaints and ensure high CSI scores Documentation Compliance Maintain complete service records and documentation Promote value-added services AMC and service packages Ensure adherence to dealership and OEM service standards Required Qualifications Skills Graduate Diploma in Automobile or Mechanical Engineering preferred 1-3 years of experience as a Service Advisor in the automobile industry Strong technical knowledge of vehicles and service operations Excellent communication customer-handling skills Proficiency in DMS CRM and basic computer operations Ability to manage multiple tasks and work under pressure Key Competencies Customer Focus Technical Understanding Time Management Problem-Solving Ability Professional Communication Teamwork Benefits Competitive salary incentives Training development opportunities Growth within the service department Benefits as per company policy Job Type Full time Pay 9 910 13 - 23 523 25 per month Work Location In person

📌 Service Advisor (Chhattisgarh)
🏢 MAHADEVA KIA
📍 Chhattisgarh