Title - Senior Manager - Operations Service Excellence Medical Delivery Location Manyata Tech Park Bangalore Shift 2 to 11 IST Career Level E Role Individual Contribution Experience 10 to 15 years of experience Work Mode Hybrid 3 days in office About AstraZeneca AstraZeneca is a global science-led patient-focused biopharmaceutical company dedicated to the discovery development and commercialization of prescription medicines for some of the world s most responsible diseases At AstraZeneca we foster a collaborative culture that values knowledge-sharing ambitious thinking and innovation This environment provides opportunities to work across teams functions and even globally Recognizing the importance of flexibility our working model allows employees to balance personal and professional commitments while maintaining a strong culture of collaboration by engaging in our offices three days a week Our offices are designed to facilitate teamwork providing spaces for strategizing brainstorming and connecting on key projects AstraZeneca is committed to lifelong learning We offer extensive opportunities for professional growth and development Roles and Responsibilities 1 Strategic Coordination and Leadership Support Act as a trusted advisor to the MD Director ensuring alignment of priorities and initiatives Own and manage Management Information System MIS for MD by gathering processing storing and disseminating information to support the team s planning control and operational functions by transforming raw data into actionable insights for decision-making by the Departmental leadership Coordinate prepare and track operational and leadership presentations materials reports metrics and analytics for MD to support management decision-making Manage follow-ups on Department LT action items and reciprocal actions Track and drive the execution of departmental Objectives and Key Results OKRs and scorecards Serve as a liaison between the MD leadership and Department Operations Director ensuring effective communication and alignment 2 Governance and Operational Excellence Oversee MD Services governance processes ensuring adherence to internal policies compliance and decision-making frameworks Manage and track headcount workforce planning MTP hiring progress and resource allocation across service lines Identify design and implement operational efficiency programs department strategies policies and workflows to to enable efficient compliant delivery across MD service lines 3 Financial Management Partner with finance teams Department Operations Director to oversee the department s budget planning forecasting and tracking Represent the MD team in relevant forums and support in the accurate and timely completion of MTP and RBU by providing accurate data and insights collaborating with theDepartement Operations Director MD leadership business stakeholders the Finance team and the Service Design team as needed Work closely with the Service Design team to communicate recharges to Finance and business stakeholders Provide regular updates on financial performance including variance reports and cost management insights Ensure alignment of financial resources with department priorities and projects Maintain appropriate documentation centralized dashboards and other tools to improve visibility transparency and facilitate easy decision-making Define and manage Pricing for MD Services 4 Portfolio and Program Management Oversee the portfolio of MD projects ensuring alignment with strategic goals Establish and maintain a centralized view of ongoing initiatives timelines risks and interdependencies Ensure business cases are accurate and up to date maintain them and implement updates with support from the Service Design team and MD leadership Provide project oversight and ensure the timely delivery of milestones and objectives 5 Communication and Reporting Develop and maintain dashboards reports and presentations to provide visibility into department performance and metrics Coordinate and prepare executive-level briefings reports and updates Ensure consistent and transparent communication across the department 8 Risk Management and Issue Resolution Identify potential risks or bottlenecks in MD operations and provide proactive solutions including business continuity Serve as a point of escalation for urgent issues requiring cross-functional coordination Key Skills and Qualifications The candidate for this role should ideally possess the following Skills Strong organizational and project management skills with experience working in highly matrixed organization Excellent communication and stakeholder management abilities Financial acumen with experience managing budgets and resources especially in a GCC or MedCom agency environment Strategic thinking and problem-solving capabilities Ability to influence without direct authority in a matrixed environment Operational excellence Continuous improvement Proficiency in data analysis reporting tools and dashboards Attention to detail confidentiality and a commitment to accuracy Qualifications Bachelor s or master s degree in business administration Operations or a related field Minimum of 5 years experience in a similar role e g PMO Lead Operations Manager Account Manager PMP Six Sigma or similar certifications are a plus Familiarity with global cross-cultural teams and distributed workforce management Experience in a pharma environment is an added advantage When we put unexpected teams in the same room we unleash bold thinking with the power to inspire life-changing medicines In-person working gives us the platform we need to connect work at pace and challenge perceptions That s why we work on average a minimum of three days per week from the office But that doesn t mean we re not flexible We balance the expectation of being in the office while respecting individual flexibility Join us in our unique and ambitious world At AstraZeneca we support the delivery of life-changing medicines for patients by enabling the rest of the business to run effectively We are on a journey of growth and evolution to find better ways to translate value for the business and our patients As trusted partners connected across the global enterprise we work closely with all functions from Commercial to Manufacturing This opens up greater development opportunities for more responsibility on a global scale Ready to make a difference Apply now We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment Please contact us to request accommodation Date Posted 28-Nov-2025 Closing Date 11-Dec-2025 AstraZeneca embraces diversity and equality of opportunity We are committed to building an inclusive and diverse team representing all backgrounds with as wide a range of perspectives as possible and harnessing industry-leading skills We believe that the more inclusive we are the better our work will be We welcome and consider applications to join our team from all qualified candidates regardless of their characteristics We comply with all applicable laws and regulations on non-discrimination in employment and recruitment as well as work authorization and employment eligibility verification requirements

📌 Senior Manager - Operations & Service Excellence, Medical Delivery (Bengaluru)
🏢 AstraZeneca
📍 Bengaluru