We are seeking a highly skilled and experienced Customer Service Executive to join our team in Gurgaon The ideal candidate will have a strong background in customer service excellent communication skills and the ability to work effectively in a fast-paced environment Location GurgaonResponsibilities - Provide exceptional customer service to internal and external customers through various channels such as phone email and chat - Respond to customer inquiries and resolve issues in a timely and professional manner - Escalate complex issues to senior team members or management as needed - Maintain accurate records of customer interactions and issues - Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience - Stay up-to-date with product knowledge and company policies to provide accurate information to customers - Meet or exceed customer service metrics and performance targets Requirements - 3-6 years of experience in customer service or a related field - Excellent communication and interpersonal skills - Ability to work effectively in a quick-paced environment - Robust problem-solving and analytical skills - Ability to work independently and as part of a team - Basic computer skills and proficiency in Microsoft Office applications - Australian shift work experience e g night shifts weekends Benefits - Opportunity to work with a dynamic and growing company - Competitive salary and bonus structure - Comprehensive training program to enhance customer service skills - Opportunities for career growth and professional development - Collaborative and supportive work environment - Access to employee wellness programs and benefits ref updazz com