About the Role We are looking for a detail-oriented Customer Support Intern who will assist in call auditing quality checks and student support activities This role is ideal for someone who wants to learn customer service QA processes and communication handling Key Responsibilities Listen to recorded calls and conduct call audits as per quality guidelines Evaluate communication quality script adherence tone and customer handling skills Prepare daily and weekly audit reports and share feedback with the team Support the customer care team by handling basic student queries on calls WhatsApp Help in documentation record maintenance and CRM data updates Coordinate with the support academic and counseling teams for issue resolution Assist in identifying common customer issues and suggesting improvements Ensure accuracy confidentiality and timely completion of assigned tasks Skills Requirements Good listening and analytical skills Basic communication skills and confidence in handling calls training provided Attention to detail and ability to evaluate calls objectively Familiarity with MS Excel Google Sheets and documentation tasks Positive attitude and eagerness to learn support QA processes Freshers with strong interest in customer support quality roles are welcome Benefits Hands-on training in call quality auditing and customer support operations Certificate of completion Opportunity for full time placement based on performance Exposure to real-time support processes and QA standards Job Type Internship Contract length 6 months Pay 9 000 00 - 10 000 00 per month Benefits Cell phone reimbursement Commuter assistance Flexible schedule Food provided Health insurance Leave encashment Life insurance Paid sick time Provident Fund Work Location In person