HRS Learning Talent Support Services Analyst - Deloitte Support Services India Private Limited Do you enjoy learning administration Then this may be the perfect opportunity for you In the HRS Learning Talent Support Services Analyst role you will provide support to the team in the delivery of an excellent level of service to the North-South Europe NSE firm The role requires you to provide high quality first line learning administration support to the HRS Learning Talent Support Services team the emphasis is to provide a consistently high level of customer service to deliver solutions that meet the needs of our users and the Practice Support Services objectives Work you ll do As a part of this team you will be responsible for Adding courses and classes to the Deloitte Learning Management System Processing of all adhoc reports Monitoring classes course enrolment Processing approvals and cancellations Monitor close classes and ensure post course evaluations and feedback are processed Account assign invoices work with the Accounts Payable team to ensure the invoices are processed accurately Where applicable managing internal cost recharges Process Faculty Invites as required Ensure all system related activities or updates are completed accurately in time deadlines and in line with procedural guidelines Ensure compliance with appropriate Data Protection legislation at all times Contribute to wider projects and initiatives in the Practice Support Services as required Working within Service Level and Operational Level Agreements Administration of other Learning Support Services processes as required Liaison with other Practice Support Services teams as appropriate Key skills requiredThe successful candidate will be able to demonstrate a professional friendly and approachable manner coupled with the ability to communicate with staff at all levels especially when under pressure They should also be able to work using their own initiative showing attention to detail and customer focus with a good understanding of the client s needs and priorities Enthusiastic and eager to learn new technologies Committed to working with their team to maintain a positive team spirit Good listener with a calm manner and the ability to ask effective questions Able to communicate in writing at all levels displaying good email etiquette Excellent customer service skills and a good telephone manner Must be a supportive team player who is reliable and respects others with a desire and drive to meet and exceed team targets Required to project a professional image of the Practice Support Services at all times and shows an interest in the external industry Must demonstrate a methodical analytical and clear approach to problems Is able to act with urgency when necessary Is open receptive and adaptable to change Demonstrates integrity and a can do attitude Work Location Hyderabad Shift Timings 2 PM to 11 PM The Internal Client Services team at Hyderabad supports the Deloitte organization in the UK with a wide variety of capabilities like financial reporting HR and financial transaction processing administrative service and helpdesk support marketing and IT services Qualifications Required Graduate degree 2-3 years of work relevant experience in learning administration Proficient in the use of Microsoft Office package applications Preferred Prior experience in training and development domain How you ll grow At Deloitte we ve invested a great deal to create a rich environment in which our professionals can grow We want all our people to develop in their own way playing to their own strengths as they hone their leadership skills And as a part of our efforts we provide our professionals with a variety of learning and networking opportunities including exposure to leaders sponsors coaches and challenging assignments to help accelerate their careers along the way No two people learn in exactly the same way So we provide a range of resources including live classrooms team-based learning and eLearning DU The Leadership Center in India our state-of-the-art world-class learning Center in the Hyderabad offices is an extension of the Deloitte University DU in Westlake Texas and represents a tangible symbol of our commitment to our people s growth and development Explore DU The Leadership Center in India Benefits At Deloitte we know that great people make a great organization We value our people and offer employees a broad range of benefits Learn more about what working at Deloitte can mean for you Deloitte s culture Our positive and supportive culture encourages our people to do their best work every day We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy centered confident and aware We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive invites authenticity leverages our diversity and where our 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they are contribute their unique perspectives and make a difference individually and collectively It enables us to leverage different ideas and perspectives and bring more creativity and innovation to help solve our clients most complex challenges This makes Deloitte one of the most rewarding places to work Professional development At Deloitte professionals have the opportunity to work with some of the best and discover what works best for them Here we prioritize skilled growth offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills Our state-of-the-art DU The Leadership Center in India located in Hyderabad represents a tangible symbol of our commitment to the holistic growth and development of our people Explore DU The Leadership Center in India Benefits to help you thrive At Deloitte we know that great people make a great organization Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally physically and financially and live their purpose To support our professionals and their loved ones we offer a broad range of benefits Eligibility requirements may be based on role tenure type of employment and or other criteria Learn more about what working at Deloitte can mean for you Recruiting tips From developing a stand out resume to putting your best foot forward in the interview we want you to feel prepared and confident as you explore opportunities at Deloitte Check out recruiting tips from Deloitte recruiters Requisition code 313469