Location Pune Employment Type full-time Designation Business Analyst II Job Details Business Analyst II The purpose of the Business Analyst II role is to develop business and functional requirements that serve as the basis for software and processes utilized by Bright Horizons internal users as well external customers Through a variety of means the Business Analyst II will gather and document these requirements and serve as a communication bridge between business stakeholders and technical teams The BA must be able to perform job functions in an independent manner to provide leadership and drive collaboration across disciplines in all solution development related activities This role is critical in the process of delivering integrated business and information solutions to meet stakeholder needs What you will be doing Collaborate with business stakeholders to fully understand define and document business requirements for software and or process changes focusing on medium to high complexity projects involving web mobile and CRM applications Conduct user interviews surveys workflow reviews research on industry best practices and user workshops documenting current As-Is and Future To-Be scenarios including processes models use cases user stories plans flow diagrams requirements write ups and solutions Critically evaluate information gathered from multiple sources reconcile conflicts decompose high-level information into details abstract up from low-level information to a general understanding Proactively identify ways in which system and process changes can improve efficiency of key users customer service accuracy of results and or completeness of data Act as a change agent to help ensure that assumptions development and implementation of current systems processes enhance the success of the project and increase the project s alignment with the business needs Serve as a liaison between business stakeholders and technical teams to ensure that requirements are properly translated into technical specifications clarify requirements review recommendations and answer questions Collaborate and build consensus between technical team and stakeholders working to balance scope speed to market and available resources Assist technical team through design code test and deploy to ensure any issues are resolved Ensure that all processes and documentation are consistent with best practices and Bright Horizons standards for Solution Delivery Life Cycle Work with QA Team to develop and refine a master test plan that traces business requirements throughout the SDLC Work with Application Support Training Implementation QA and development in a business analysis capacity both reactively and proactively to support application issues changes and modifications Tailor all materials created for communicating and facilitating discussions to the intended audience Resolve and or escalate issues in a timely fashion Communicate difficult sensitive information tactfully Consistently acknowledge and appreciate each team member s contributions Qualifications Required Bachelor s degree in Computer Science Business or related field or comparable experience 3 years related work experience Strong computer skills in Word Excel PowerPoint Visio and Outlook Strong analytical skills and critical thinking to analyze problems document needs and communicate these needs to a variety of audiences Proven ability to understand business requirements in a variety of functional areas and the flexibility to adapt to new and changing information Ability to work effectively as part of a virtual team Ability to work with diverse teams Preferred Experience using an Agile methodology strongly preferred Basic understanding of SQL preferred Good to have Experience working on mobile applications and or Customer Relationship Management CRM applications preferably Microsoft Dynamics 365 strongly preferred

📌 Business Analyst Ii (Maharashtra)
🏢 systems plus
📍 Maharashtra