Job Title Operations Manager Location Delhi Nce Department Operations Reporting To Director - Goyal Books Overseas Job Type Full-time About Goyal Books Overseas Goyal Books Overseas is the international distribution arm of the Goyal Group a trusted educational publishing and retail name with over six decades of legacy We provide turnkey academic supply solutions to schools across the UAE and GCC including curriculum books uniforms stationery learning kits and other education essentials Our operations span B2B school tie-ups physical retail and direct-to-parent models supported by an efficient backend ecosystem Position Summary The Operations Manager will oversee the seamless execution of procurement inventory dispatch and customer fulfillment activities across multiple departments This is a hands-on leadership role requiring daily coordination with internal departments purchase CRM dispatch finance and warehouse to ensure that all operations run on time within budget and to expected service standards The role combines tactical execution with strategic process oversight Core Responsibilities1 Cross-Departmental Coordination Act as the operations hub connecting and streamlining communication between the purchase CRM dispatch warehouse and finance teams Establish daily work plans review performance and resolve inter-departmental dependencies Ensure that all departments are aligned with project timelines from procurement to customer delivery 2 Hands-on Process Execution Personally track and drive critical shipments high-priority school orders or escalated cases Visit warehouse and dispatch points daily to inspect order accuracy labeling and packaging quality Be available to troubleshoot any operational bottlenecks from a missing PO to a delayed GRN entry 3 Procurement Vendor Management Liaise with the purchase team to ensure timely ordering from India and global vendors Maintain vendor performance trackers and escalate delays or quality issues Work with customs agents and freight partners to clear and receive shipments efficiently 4 Warehouse Inventory Oversight Lead the warehouse team in managing real-time inventory across locations Approve and verify GRNs bin allocations inventory transfers and cycle counts Drive barcode scanning stock inward and shelf labeling protocols using ERP 5 Dispatch Planning Last Mile Supervise the dispatch team to create daily schedules by school and store Ensure bundled kits and orders are packed labeled and dispatched error-free Monitor 3PL partners for adherence to delivery SLAs 6 Customer Fulfillment CRM Coordinate with the CRM team to manage order entries complaints and returns Resolve escalated parent or school issues personally when needed Create SOPs for complaints redressal return handling and damaged goods reporting 7 Financial Coordination Coordinate with the finance team for invoice approvals vendor payments GRN validations credit notes and reconciliation of returns Approve freight customs or local handling charges against budgeted allocations Maintain clear documentation trails for audits 8 Technology ERP Oversight Ensure full use of ERP by all teams from order capture to stock dispatch Validate item codes SKU structures bin locations and real-time stock entries Generate daily ERP reports and highlight variances or bottlenecks 9 People Management Training Supervise ground staff warehouse dispatch and functional executives CRM purchase etc Build SOPs for each department and conduct training for seasonal temps and interns Assign clear roles and responsibilities before and during peak seasons 10 Reporting MIS Maintain dashboards for School-wise order progress Stock aging reorder alerts Return rate and damage reporting Procurement timelines Submit daily weekly MIS to management with key actionables and risk flags Key Skills Attributes Solid leadership and cross-functional coordination skills Proficiency Excel and operational dashboards Analytical mindset with problem-solving orientation Excellent communication and team management ability Ability to work extended hours during seasonal peaks Preferred Qualifications Graduate Postgraduate in Business Logistics Supply Chain or relevant discipline 7-10 years of experience in operations supply chain roles ideally in the education setting Understanding of GCC import export laws and logistics frameworks Job Type Full-time Pay 30 000 00 - 80 000 00 per month Work Location In person