Customer Success Jaipur India Senior Support Engineer TL DR We re looking for a Senior Support Engineer to deliver outstanding technical support drive product improvements and help shape the future of how developers secure and deliver software at scale About Cloudsmith Cloudsmith is transforming how organizations handle software artifacts and secure their supply chains As a fully managed multi-tenant Software as a Service SaaS built on AWS our mission is to enable organizations to tackle scale and complexity through best-in-class artifact management and to secure software by default Our vision is to become the software supply chain itself powering the future of software delivery We are the world s most potent artifact management platform built by developers for developers Our platform supports over 30 formats spanning languages containers and operating systems with enterprise-grade features including vulnerability and security scanning world-class policy management and enforcement and web-scale to handle the Fortune 500 Organizations integrate Cloudsmith as critical infrastructure into their development deployment and distribution pipelines trusting us to protect and accelerate no matter the scale Backed by top-tier investors and on a trajectory toward IPO we re building mission-critical infrastructure that powers software delivery for organizations worldwide We operate at the cutting edge of cloud-native technology tackling complex distributed systems challenges that directly impact millions of developers Now is an exciting time to join us as we revolutionize how organizations deliver and secure software and help write the next chapter of our rocket-ship growth story The Role As a Senior Support Engineer reporting to the Head of Customer Support you will work hands-on with our global customers to solve complex technical problems and optimize their experience using Cloudsmith You ll also help shape our support processes build useful tooling and integrations and advocate for product improvements based on real-world customer insights Key Responsibilities Technical Support Leadership Guide customers through advanced technical troubleshooting and issue resolution Mentor and support junior support engineers to grow team effectiveness Problem Solving Reproduce and analyze complex issues to identify root causes Collaborate closely with customers to find effective workarounds and solutions Process Optimization Improve workflows automation and escalation processes Help scale support operations as the company grows Documentation Enablement Write clear technical documentation FAQs and runbooks Maintain and improve our public knowledge base Software Expertise Build and maintain third-party integrations e g GitHub Actions Terraform Extend our platform capabilities via API CLI and Webhooks Customer Advocacy Product Influence Capture and relay technical feedback to engineering and product teams Influence product direction to improve reliability and usability Incident Management Lead support efforts during critical incidents Participate in the on-call rotation to support a global customer base CI CD Package Management Guidance Advise customers on integrating Cloudsmith into CI CD pipelines Support best practices for secure software delivery Required Experience Qualities Skills Technical Expertise 5 years in Technical Support DevOps or related field Strong programming skills in Java Python or JavaScript Experience debugging and maintaining production systems Domain Knowledge Deep understanding of software packaging and distribution tools Familiarity with cloud platforms like AWS Azure or GCP Solid grasp of CI CD practices source control and automation Communication Collaboration Excellent communicator capable of working with both technical and non-technical users Self-starter with strong ownership and problem-solving skills Work Style Comfortable working independently or as part of a team mentoring junior members of the team and leading critical issue resolution Willing to work flexible hours across multiple time zones Impact Opportunity You ll be a critical part of our growing Support Engineering team Your work will directly impact how customers ship secure software and integrate Cloudsmith into their daily workflows From startups to Fortune 500 customers your work will directly impact how organizations secure their software supply chains Growth Development As the company grows you ll have the opportunity to deepen your technical expertise or explore leadership paths in customer engineering product enablement or support management Health and Wellness Regardless of your location we deeply care about our staff s and their families health and wellness a sustainable pace is essential In addition to generous annual leave PTO we offer parental leave and health benefits to cover you and your dependents up to 100 We also offer flexible family-friendly working policies Personal Growth You will have an enormous opportunity to learn recent skills alongside your colleagues and your continued professional development is essential to us because it s important to you We will support you with budgets for equipment training books conferences travel and certifications The more powerful you become the better for all of us Hybrid Remote First Cloudsmith is headquartered in Belfast Northern Ireland and we use our H Q regularly for activities like team planning meets and greets and sometimes other group activities like games We also hold all-hands offsites in Belfast or otherwise thrice yearly with guest speakers and team activities Most Cloudsmithers work remotely close and far so we rely on our online collaboration tools Slack is how we work About Equal Opportunity Cloudsmith is an equal-opportunity employer proud to nurture a diverse workplace that welcomes applications from individuals of all races genders and ethnic groups We do not discriminate on age religion sexual orientation citizenship status military service or health conditions We will not tolerate discrimination of any kind within our workforce The Final Word We re critical infrastructure by developers for developers and building the world s software supply chain platform and ecosystem You re someone who takes initiative digs into problems and wants to make an impact If you re excited to support developers shape the future of software delivery and work with a world-class team - we want to hear from you Department Customer Success Role Support Engineer Locations Jaipur India Contact Abhinav Gehlot Lead Support Engineer - Engineering About Cloudsmith Cloudsmith is a fully managed solution for controlling securing and distributing everything that flows through your software supply chain using the best of cloud-native artifact management Operate at enterprise scale reduce risk and streamline builds Cloudsmith just works so your developers can too Founded in 2016 Co-workers 110 and growing

📌 Senior Support Engineer (Rajasthan)
🏢 Cloudsmith
📍 Rajasthan