Description The U S Pharmacopeial Convention USP is an independent scientific organization that collaborates with the world s leading health and science experts to develop rigorous quality standards for medicines dietary supplements and food ingredients At USP we believe that scientific excellence is driven by a commitment to fairness integrity and global collaboration This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1 300 professionals across twenty global locations working to strengthen the supply of secure high-quality medicines worldwide At USP we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards We foster an organizational culture that supports equitable access to mentorship professional development and leadership opportunities Our partnerships standards and research reflect our belief that ensuring broad participation in scientific leadership results in stronger more impactful outcomes for global health USP is proud to be an equal employment opportunity employer EEOE and is committed to ensuring fair merit-based selection processes that enable the best scientific minds regardless of background to contribute to advancing public health solutions worldwide We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment Brief Job Overview The Customer Service Associate performs administrative and office support activities for the Customer Service CS Department The Customer Service Associate responds to customer inquiries via case phone and efax as assigned by Customer Service Management Candidate performs all compliance related screening tasks and associated projects to prevent shipping items to denied parties and releases eligible orders The candidate is also responsible for sending all shipping related documents to customers globally In addition to the above responsibilities the incumbent may be responsible for receiving and processing USP s global customer quotes and queries How will YOU create impact here at USP As part of our mission to advance scientific rigor and public health standards you will play a vital role in increasing global access to high-quality medicines through public standards and related programs USP prioritizes scientific integrity regulatory excellence and evidence-based decision-making to ensure health systems worldwide can rely on strong tested and globally relevant quality standards The Customer Service Associate has the following responsibilities Verifies compliance with established business rules Responsible for the release of all customer screening holds after verifying the company and contact details in compliance with U S Economic Sanctions Trade and Export regulations as defined by the U S Department of State the Bureau of Industry and Security and the U S Commerce Department Performs data entry tasks - Salesforce case classification Triaging on a daily basis Completes special projects and other related assignments as required Answers daily customer correspondence via telephone cases and fax from international and domestic Provides order assistance and product information if required Assist customers daily with query processing while capturing pertinent information within the case in Salesforce if required Meeting daily targets of cases in Salesforce Email Airway Bills Invoices and Packing Slips to USP global customers daily Alert CS Management immediately regarding any issues that may affect daily operations Complete any other assignment as directed by CS Management Additionally USP s People and Culture division in partnership with the Equity Office invests in leadership and workforce development to equip all employees with the skills to create high-performing inclusive teams This includes training in equitable management practices and tools to promote engaged collaborative and results-driven work environments Who is USP Looking For The successful candidate will have a demonstrated understanding of our mission commitment to excellence through inclusive and equitable behaviors and practices ability to quickly build credibility with stakeholders along with the following competencies and experience Graduate with a minimum of 1-2 years of experience as an office or administrative assistant or customer service-related experience Able to work flexible hours when needed across multiple shifts Additional Desired Preferences Desired preferences are to showcase any additional preferred levels of expertise to perform the role Knowledge regarding basic Salesforce or any other CRM Supervisory Responsibilities None this is an individual contributor role Benefits USP provides the benefits to protect yourself and your family today and tomorrow From company-paid time off and comprehensive healthcare options to retirement savings you can have peace of mind that your personal and financial well-being is protected Note USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP Who is USP The U S Pharmacopeial Convention USP is an independent scientific organization that collaborates with the world s top authorities in health and science to develop quality standards for medicines dietary supplements and food ingredients USP s fundamental belief that Equity Excellence manifests in our core value of Passion for Quality through our more than 1 300 hard-working professionals across twenty global locations to deliver the mission to strengthen the supply of safe quality medicines and supplements worldwide At USP we value inclusivity for all We recognize the importance of building an organizational culture with meaningful opportunities for mentorship and professional growth From the standards we create the partnerships we build and the conversations we foster we affirm the value of Diversity Equity Inclusion and Belonging in building a world where everyone can be confident of quality in health and healthcare USP is proud to be an equal employment opportunity employer EEOE and affirmative action employer We are committed to creating an inclusive environment in all aspects of our work an environment where every employee feels fully empowered and valued irrespective of but not limited to race ethnicity physical and mental abilities education religion gender identity and expression life experience sexual orientation country of origin regional differences work experience and family status We are committed to working with and providing reasonable accommodation to individuals with disabilities

📌 Customer Service Associate (Telangana)
🏢 U.S. Pharmacopeia
📍 Telangana