Job Summary We are looking for a proactive and organized Support Management Executive to manage day-to-day support activities including ticket creation task assignment and client communication The ideal candidate should have valuable communication skills a customer-first approach and basic knowledge of Excel Key Responsibilities Raise support tickets based on client issues and follow up until resolution Assign tasks to the respective team members or departments Make regular feedback or follow-up calls to clients regarding their issues Maintain proper records of support requests and resolutions Ensure timely updates to clients regarding the status of their issues Coordinate internally with different departments to ensure smooth handling of tasks Maintain reports and logs in Excel or Google Sheets Identify repeated issues and escalate them to senior management Ensure high client satisfaction through prompt and clear communication Support the team in managing SLAs and service timelines Requirements Minimum 1 year of experience in support coordination or operations role Good communication skills verbal written Basic knowledge of Microsoft Excel or Google Sheets Ability to multitask and prioritize tasks efficiently Strong organizational and follow-up skills Customer-oriented attitude with problem-solving ability Preferred Skills Experience with ticketing systems Knowledge of service workflows and basic reporting Experience in client handling or support coordination Job Type Full-time Shift Day shift Work Location In person