Type: Full-time, Hybrid Location: Bengaluru
Company: HighApe
About the Role
We’re looking for a Customer Specialist to be the bridge between our customers, clients, and content at HighApe.
You’ll be responsible for:
Owning customer satisfaction across multiple channels
Handling queries, issues, and escalations with speed and clarity
Using data and feedback to improve user experience
Coordinating with internal teams (content, sales, ops) to resolve problems
Other tasks include: Managing supply side customers (organisers) and online content.
This role sits at the intersection of Customer Experience, Client, and Content Management .
What We’re Looking For
Fresher or 0–2 years of experience in a customer-facing role
Strong interpersonal and communication skills (spoken and written)
Experience or interest in customer support / customer success
Good analytical and problem-solving ability
Ability to stay calm and composed under pressure
Great presence of mind and quick thinking
Comfortable presenting and explaining things to others
Bachelor’s degree (Business Administration or related field is a plus, not mandatory)
A true hustler mindset with a cool-as-a-cucumber attitude
“Never let go” approach to solving customer issues
How to Stand Out (Optional, But Recommended)
Reliable candidates are encouraged to share a 30–60 second introduction video to:
[email protected]
Upload the video to Google Drive
Make sure the link is set to “Anyone with the link can view”
All videos will be treated as confidential
This helps us get to know you faster and can speed up your application review .
About HighApe
HighApe is a discovery and ticketing platform that helps people find and book experiences based on their location, interests, and social circle. From events to experiences across cities in India, we make it easy and fun for users to explore what their city has to offer.
We are a fast-growing, lean, dynamic team working on changing how India discovers and experiences events.
Location: Koramangala, Bengaluru
Email:
[email protected]
If this sounds like you, don’t overthink it — apply and grow with us at HighApe.
📌 Customer Specialist (Bengaluru)
🏢 HighApe
📍 Bengaluru