Customer Support Intern Company: Miriyam.Store
Website:

Location: Elamakkara, Kochi (Onsite)
Duration: 6-month paid internship (with conversion to a full-time Customer Support Executive role)
Role Overview
We are looking for a Customer Support Intern who enjoys interacting with people, understands ethnic fashion, and can patiently guide customers through their buying journey. This role involves direct communication with customers across WhatsApp, calls, and online platforms.
Key Responsibilities
Communicate with customers via WhatsApp chats, phone calls, and messages
Understand customer requirements related to sarees, salwars, and ethnic products
Provide accurate product information, including fabric, designs, pricing, availability, and care
Assist customers in placing online orders and resolving basic checkout issues
Follow up on customer queries, order confirmations, and delivery-related questions
Maintain polite, professional, and empathetic communication at all times
Coordinate with the internal team for product details and order updates
Required Skills & Qualifications
Excellent English and Malayalam communication skills (spoken & written)




Strong interpersonal skills with a patient and customer-first mindset
Ability to handle different types of customers calmly and confidently
Basic comfort with smartphones, WhatsApp Business, and online tools
Willingness to learn and grow in an e-commerce environment
Preferred / Added Advantages
Interest or familiarity with ethnic fashion, sarees, and salwar materials
Knowledge of Hindi (spoken) will be an added advantage
Prior experience in customer service, retail, or online selling (not mandatory)
Who Should Apply
Freshers looking to gain hands-on experience in e-commerce & fashion
Individuals who enjoy customer interaction and problem-solving
Candidates who value patience, clarity, and relationship-building
You should have completed your degree in any discipline.
What You’ll Gain
Practical exposure to D2C e-commerce operations
Training in customer communication and online sales assistance
Prospect to grow into a full-time customer support or operations role
Experience working with a growing lifestyle brand

📌 Customer Support Intern (Ethnic Fashion) (Ernakulam)
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