Job Summary

As a Sr. Executive WFM Reporting, you will produce daily/biweekly/monthly reports, build forecasts and dashboards, track attendance and break adherence, and partner with operations to translate data into capacity plans and process improvements.

Key Responsibilities

- Manage call volume reporting, daily attendance records and break schedules.
- Produce and maintain daily, biweekly and monthly internal and external reports.
- Build advanced Excel reports and forecasting models; create dashboards for stakeholders.
- Collaborate with operations to analyze gaps and recommend process changes.
- Support projects, data audits and ad-hoc analysis as required.
- Leverage WFM tools (IEX/CMS/Avaya) for data extraction and scheduling inputs. Note: Duties may evolve with business needs.

Job Requirements

- Education: Graduation (mandatory).
- Experience: Minimum 2 years in WFM, reporting, analytics, or contact center operations.
- Advanced Excel skills (formulas, pivot tables, lookup functions, basic macros).
- Familiarity with IEX,



CMS, Avaya or similar workforce tools preferred.
- Robust attention to detail, ability to manage multiple reporting streams.
- Flexible for night shifts; WFO model.
- Excellent written and oral communication.

Why Join Fusion CX Kolkata

- Be part of a data-driven WFM team that shapes daily operational performance.
- Deepen expertise in forecasting, capacity planning and workforce optimization.
- Work on high-impact reporting that shapes operational decisions.
- Collaborate with global analytics and operations teams.
- Clear career progression into senior WFM, planning or analytics roles.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr. Executive Workforce Management & Reporting Kolkata, West Bengal
🏢 Fusion CX
📍 Kolkata