Job Summary

The Document Processing Specialist is responsible for creating and performing self-quality review on documents to ensure an error-free product consistent with firm standards. The Document Processing Specialist will work primarily in ServiceNow.

Job Duties

- Prepares and updates financial statements, correspondence, proposals, memos, manuals, and various other documents based on information.
- Review, proofread, and edit documents for accuracy and completeness
- Ensure documents follow established BDO formats, templates, and style guides
- Creates, manages and records digital documents and status by using provided software and tools
- Collaborate with different teams to gather the information needed to create or update documents
- Edits the documents to ensure accuracy, quality and consistency of deliverable(s) by following written and oral instructions to ensure uniformity with BDO standard format and/or Client format.
- Meets internal deadlines to match the internal client expectations for timely delivery of service and ensures data is collected and processed in a timely manner
- Collaborates proactively with internal clients and team members to gather the necessary information, documents, and data required to complete assigned tasks and ensure timely delivery.
- Assists with training team members on all relevant software, resources, and processes
- Assists in development and maintenance of team shared workspaces, housing all training and written process documentation, key contacts, links and common responses
- Proficient in navigating My Support Center dashboard and functionality




- Identifies and contributes to ongoing initiatives aimed at improving service, quality, and efficiency.
- Comply with all Firm policies, standards, and client procedures
- Willing to work in flex shift (9:00 PM IST to 6:00 AM IST) during peak periods for 4 months in a year as per business requirement.
- Other duties as assigned or required

Qualifications, Knowledge, Skills and Abilities

Education:

- B.Com / B.A/ MBA

Experience:

- Minimum of one (1) year of relevant experience preferred.
- Experience in a professional services firm, preferred

License/Certifications:

- N/A

Software:

- Intermediate proficiency in Microsoft Word, Excel, PowerPoint and Adobe Acrobat Pro, preferred
- Experience with ServiceNow or scheduling software program, preferred

Language:

- Mastery in English

Other Knowledge, Skills & Abilities:

- Solid verbal and written communication skills including proficiency in editing and utilization of current grammar and written style practices
- Able to successfully multi-task while working independently, within a group environment and/or other professionals
- Effective planning and solid organizational skills
- Able to work with a high degree of accuracy and thrive in a high volume fast-paced work environment
- Must be able to maintain confidentiality when interacting with all levels of the organization
- Capable of adapting communication style to successfully convey messaging and objective to diverse audiences in a skilled manner
- Able to meet project deadlines with a focus on details
- Able to work effectively in a team-oriented environment

📌 Documents Management Specialist (Ahmedabad)
🏢 BDO Rise
📍 Ahmedabad