Job Title: Service Team Leader

Location: Ahmedabad

Experience: 3 - 6 Years

Role Overview -

We are looking for an experienced Service Team Leader to lead a high-performing customer service team, drive operational excellence, and deliver an exceptional customer experience across voice, chat, and email channels.

Key Responsibilities-

- Lead, coach, and motivate a team of Customer Service Executives.
- Drive team performance across CSAT, Quality, SLA, AHT, Productivity, and Adherence.
- Handle customer escalations and ensure timely resolution.
- Conduct regular coaching sessions, feedback discussions, and performance reviews.
- Manage attendance, roster planning, and workforce utilization.
- Collaborate with Quality, Training, WFM,



and Operations teams.
- Prepare and analyze daily, weekly, and monthly performance reports

Requirements -

- 46 years of Customer Service experience with at least 2 years as a Team Leader.
- Excellent communication and people management skills.
- Solid analytical and problem-solving abilities.
- Proficiency in MS Excel and reporting.
- Willingness to work in rotational shifts.

Interested?

Share your updated CV at [email protected] or connect with us at +91 98925 39185 for more details.

📌 Service Team Leader - Ahmedabad
🏢 People Group
📍 Ahmedabad