Key Responsibilities

- Lead customer onboarding understand business needs, guide data integration, and support customer training and adoption.
- Manage multiple projects simultaneously, coordinating with cross-functional stakeholders to ensure smooth onboarding and issue resolution.
- Analyse raw customer data to uncover underlying business logic and ensure accurate integration with our platform
- Identify data gaps, inconsistencies, or edge cases and proactively propose solutions
- Perform data analysis to evaluate customer usage, product adoption, and system performance.
- Communicate findings effectively to both technical and non-technical audiences through compelling data stories.
- Define and refine success metrics in areas lacking benchmarks and continuously improve reporting processes.
- Coordinate onboarding timelines, deliverables, and dependencies across multiple teams.

Requirement

- 2+ years of experience as a Data Analyst, Business Analyst, Solution Engineer, or a similar data-driven technical role - MUST
- 2+ years of experience as a Technical Customer Success, Technical Account Manager, or a similar customer-facing role.




- Advanced SQL skills and experience working with large datasets.
- Ability to analyse and reverse-engineer business logic from unfamiliar datasets.
- Excellent problem-solving skills and a structured, investigative mindset.
- Experience with data modelling, metric design.
- Experience with BI tools and semantic layer design.
- Proven ability to manage multiple onboarding projects and priorities in a quick-paced environment.
- Experience working cross-functionally with internal teams such as Product, R&D;, QA, and Sales.
- Strong project management and communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
- Highly self-driven, with the ability to learn quickly and operate independently in dynamic environments.
- Comfortable operating in ambiguous environments and helping define structure where none yet exists.
- Customer-first mindset with a high level of ownership and accountability.
- Bonus: Familiarity with GenAI, RAG frameworks, or natural language query tools

📌 Technical Customer Success Manager (Noida)
🏢 Alyssum Global Services
📍 Noida