Role

The Customer Support Executive is responsible for delivering exceptional customer service by addressing inquiries, resolving issues, and ensuring a seamless customer experience across multiple communication channels. The role requires effective communication, problem-solving skills, and close coordination with internal teams to maintain high customer satisfaction.

Key Responsibilities

- Respond to customer queries via phone, email, WhatsApp, and chat in a timely and skilled manner.
- Assist customers with bookings, cancellations, rescheduling, refunds, and other service-related requests.
- Resolve customer concerns efficiently and escalate complex issues when required.
- Maintain accurate records of customer interactions in the CRM or support system.
- Coordinate with Operations, Sales, and Technical teams to ensure prompt issue resolution.
- Follow up with customers to ensure complete resolution and satisfaction.
- Adhere to company policies, service standards, and quality guidelines while delivering excellent customer support.

📌 Customer Support Executive (New Delhi)
🏢 Flyshop
📍 New Delhi