The Assistant General Manager (AGM) is responsible for supporting the strategic and operational objectives of the organization by managing day-to-day business functions, leading cross-functional teams, ensuring operational excellence, driving revenue growth, and maintaining high standards of customer satisfaction.
Key Responsibilities
Business Operations
- Assist in planning and executing organizational strategies.
- Monitor daily business operations and ensure efficiency across departments.
- Drive process improvements to enhance productivity and service quality.
- Ensure timely execution of projects and operational targets.
Team Leadership
- Lead, mentor, and develop departmental teams.
- Set performance expectations and monitor employee productivity.
- Conduct regular team meetings and performance reviews.
- Foster a collaborative and high-performance work culture.
Sales & Business Development
- Support sales planning and revenue generation initiatives.
- Monitor sales performance against monthly and quarterly targets.
- Coordinate with Sales, CRM, Marketing and Accounts for seamless operations.
- Identify opportunities to improve customer acquisition and retention.
Client Relationship Management
- Build and maintain solid relationships with customers, channel partners, and key stakeholders.
- Resolve customer escalations professionally and within defined timelines.
- Ensure excellent customer experience throughout the sales journey.
Financial & Administrative Management
- Monitor departmental budgets and operational expenses.
- Review MIS reports and business performance metrics.
- Ensure cost optimization without compromising quality.
- Coordinate with Accounts for billing, collections, and financial reporting.
Compliance & Governance
- Ensure adherence to company policies and statutory regulations.
- Maintain documentation, approvals, and operational records.
- Coordinate internal audits and compliance activities.
Required Skills
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Strategic thinking and decision-making ability.
- Strong analytical and problem-solving skills.
- Customer relationship management.
- Negotiation and conflict resolution.
- Financial and business acumen.
- Proficiency in MS Office and ERP/CRM systems (e.g., Farvision).
- Strategic Planning
- Operational Excellence.
📌 Assistant General Manager ( AGM ) (Delhi)
🏢 Harmony Infra Ventures Ghaziabad
📍 Delhi
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