Central manager Operations

Role Overview

We are seeking an experienced National Manager Central Operations / Control Tower to lead and manage the centralized operations command center for last-mile mobility and transport services.

The role will be responsible for real-time fleet monitoring, dispatch optimization, SLA management, and operational efficiency across multiple cities while ensuring high service reliability and customer satisfaction.

Key Responsibilities

Central Operations & Control Tower Management

- Lead the Central Operations / Control Tower function for nationwide transport operations.
- Monitor real-time fleet movement, trip allocation, and service performance.
- Ensure SLA adherence, on-time pickups, and operational efficiency across locations.
- Manage centralized dispatch, trip assignment, and escalation management.

Last Mile Operations

- Oversee last-mile mobility operations ensuring seamless trip fulfillment.
- Optimize vehicle utilization, driver productivity, and trip turnaround times.
- Resolve operational disruptions and manage real-time incident handling.

Transport & Logistics Planning

- Plan and manage large-scale transport logistics for events, corporate movements, and special operations.
- Ensure effective ad-hoc and scheduled transport allocation.

Client & Service Management

- Maintain strong relationships with key corporate clients and partners.
- Ensure high service quality,



customer satisfaction, and SLA compliance.
- Work closely with clients to improve operational efficiency and service delivery.

Vendor & Fleet Partner Management

- Manage vendor partners and fleet operators across cities.
- Negotiate rates and ensure service quality standards.
- Monitor vendor performance through KPIs and operational metrics.

Team Leadership

- Lead and manage central operations, dispatch, and support teams.
- Drive performance management and training initiatives.
- Ensure effective coordination between operations, customer support, and technology teams.

Process & Technology

- Develop and implement SOPs for centralized operations and dispatch management.
- Work closely with product/technology teams to improve automation, dashboards, and operational analytics.
- Drive data-driven decision-making using operational dashboards and reporting tools.

Key Skills

- Experience managing Last Mile Operations / Control Tower / Central Dispatch Operations
- Robust knowledge of fleet management, mobility operations, or logistics operations
- Expertise in real-time operations monitoring and escalation handling
- Strong vendor management and negotiation skills
- Experience with operations dashboards, SLA monitoring, and performance metrics
- Excellent leadership, coordination, and communication skills

📌 Central Manager (New Delhi)
🏢 Carzonrent
📍 New Delhi