Roles and Responsibilities

- Provide Level 2 production support for SQL databases, troubleshooting issues and resolving problems efficiently.

- Offer technical guidance to junior team members on application support and productivity improvement techniques.

- Collaborate with cross-functional teams to resolve complex issues related to database performance tuning, data migration, and query optimization.

- Develop expertise in multiple technologies such as SSRS, SSIS, T-SQL, PowerShell scripting languages.

- Ensure timely resolution of customer complaints through effective communication and issue escalation procedures.

Desired Candidate Profile

- 2-4 years of experience in L2 Production Support role with a strong background in SQL Support (DB2/MSSQL).

- Bachelor's degree in Any Specialization (B.Tech / B.E.).

- Robust understanding of relational databases (DB2/MSSQL) including indexing strategies, query optimization techniques.

- Proficiency in writing efficient stored procedures using T-SQL language.

📌 Application Support Engineer (Gurugram)
🏢 Ivy Mobility
📍 Gurugram