? Hiring: Customer Support Associate – Backend | Jaipur

We are looking for a Customer Support Associate (Backend) to join our Steno Process in Jaipur.

Position Details

Position: Customer Support Associate – Backend

Process: Steno

Experience: 6+ months (Mandatory)

Location: Jaipur

Working Days: 5.5 days/week

Shifts: Rotational Shifts & Rotational Offs

Key Responsibilities

- Handle customer queries and provide timely and accurate resolutions.
- Manage backend support activities related to billing and invoicing.
- Process and verify invoices, billing details, and related documentation.
- Identify and resolve billing discrepancies and customer concerns.
- Coordinate with internal teams for effective query resolution.
- Maintain accurate records of customer interactions and transactions.
- Follow company policies, quality standards, and defined processes.
- Meet assigned productivity, quality, and turnaround-time targets.





Eligibility & Requirements

- Graduate in any discipline.
- Minimum 6 months of relevant experience in customer support/backend operations.
- Billing & Invoicing experience is preferred.
- Excellent verbal and written communication skills.
- Valuable understanding of billing and invoice-related processes.
- Basic computer proficiency and ability to work with backend systems.
- Strong attention to detail and problem-solving skills.
- Comfortable working in rotational shifts.

Interested candidates can share their updated resume at:

Location: Jaipur

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📌 Customer Support Specialist (Jaipur)
🏢 JMD Technologies
📍 Jaipur