Role Summary – Business Transformation

Drive the next phase of operational excellence for the business unit by strengthening the foundational Lean/Six Sigma continuous improvement culture, while progressively layering in RPA/IPA and Agentic and Generative AI capabilities. This role requires a Process Excellence professional who can operate across the full transformation spectrum — from process rigor to intelligent automation — identifying, designing and deploying solutions across the operations that are grounded in data and sustained through solid governance.

Key Responsibilities

Lean/Six Sigma – Foundational

- Drive continuous improvement culture through training, coaching and implementation of Lean/Six Sigma principles in day-to-day operations
- Understand and articulate problems/issues in a timely, accurate manner from delivery/operations teams; lead structured RCA and CAPA
- Prepare business cases and project charters with clear articulation of business objectives, timelines, risks and quantified outcomes
- Actively contribute to change implementation on the floor and execute the transformation governance model

RPA / IPA – Automation Layer

- Work with delivery/operations teams to conduct automation assessments and prospect identification
- Partner with the RPA/IPA team on BRD (Business Requirement Document) creation and functional specifications
- Track automation benefits realization and ensure adoption is embedded into steady-state operations
- Build the bridge between rule-based automation (RPA/IPA) and more advanced intelligent-automation interventions

Agentic & Generative AI – Emerging Thrust

- Identify and assess opportunities to deploy Agentic and Generative solutions, including LLM-based tools, across operations.
- Partner with engineering teams to convert business problems into intelligent automation AI use cases, defining scope, data needs, guardrails and success metrics




- Drive PoCs and pilots for autonomous agents/co-pilots that execute or augment multi-step operational tasks; support scale-up post-validation
- Build and maintain a transformation roadmap that sequences Lean/Six Sigma, RPA/IPA and Agentic/Generative AI interventions coherently

Team & Stakeholder Management

- Act as primary liaison between operations and technology leadership; escalate risks and opportunities proactively
- Co-ordinate with Clients’ Business / IT / Transformation COE teams to drive the transformation roadmap.
- Champion change management to drive adoption of new tools and ways of working, from Lean practices through to intelligent automation
- Conduct training on Lean/Six Sigma, RPA/IPA and Agentic/Generative fundamentals for operations teams

Candidate Profile

- Certified Lean Six Sigma Black Belt with excellent command of Lean/Six Sigma methodology — this remains foundational and non-negotiable for the role
- Minimum 8 years of relevant experience in Process Excellence, Quality Management and RPA/IPA Implementation
- Working exposure to Agentic and Generative use cases — prompt engineering, autonomous agent workflows, co-pilot design or LLM-based automation — is a strong plus
- Domain experience in Logistics & Transportation / Oder Management is preferred; reputed BPO/KPO background is an advantage
- Excellent analytical, presentation and communication skills; ability to influence senior stakeholders

Certifications

- Mandatory: Lean Six Sigma Black Belt
- Preferred (any one or more):
- RPA/IPA platform certification (UiPath, Automation Anywhere, Power Automate)
- Generative / Agentic certification (Anthropic, OpenAI, Microsoft, Google Cloud)
- Machine Learning or Prompt Engineering certification
- Certified Scrum Master / Product Owner (added advantage)

Education

- UG – Any Graduate (required)
- PG – Any Postgraduate (MBA from acclaimed B schools preferred)

📌 Business Transformation Manager (Chennai)
🏢 Aptita
📍 Chennai