Job Title: Telecaller / Customer Relationship Executive

Location: Indore, Madhya Pradesh

Employment Type: Full time

About Zivaya Wellness Pvt. Ltd.

About Us: Zivaya is a chain of luxury wellness outlets at major chains of hotels, palaces, airports and lounges across India. We offer premium therapies, beauty, spa & hair treatments. We are looking for an enthusiastic and customer-focused Telecaller / Customer Relationship Executive to help generate appointments, nurture leads, and provide exceptional customer support.

Key Responsibilities

- Handle inbound and outbound calls professionally.
- Contact potential customers and explain Zivaya's wellness services, spa therapies, memberships, and promotional offers.
- Generate and qualify leads from marketing campaigns and existing databases.
- Schedule appointments and coordinate with outlet teams.
- Follow up with prospective and existing customers to maximize conversions.
- Maintain accurate customer records and call logs in the CRM/database.




- Resolve customer queries and provide excellent after-sales support.
- Meet daily call targets, appointment bookings, and monthly conversion goals.
- Coordinate with the sales and operations teams to ensure a seamless customer experience. These responsibilities reflect common expectations for wellness-industry telecalling roles.

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Required Skills & Qualifications

- Graduate in any discipline (preferred).
- 1–2 years of experience in Telecalling, Customer Support, Telesales, or Inside Sales.
- Freshers with excellent communication skills may also apply.
- Excellent verbal communication in Hindi and English.
- Strong persuasion, negotiation, and customer service skills.
- Basic knowledge of MS Office and CRM software.
- Positive attitude with a target-oriented approach.
- Ability to build rapport and maintain customer relationships.

📌 Telecaller / Customer Relationship Executive (India)
🏢 Zivaya Wellness
📍 India