Role: Customer Support Executive / Sr. Executive
Experience: 2–3 Years | CTC: ₹3.5–4.2 LPA /Location: ChennaiShift: Night Shift – 7:00 PM to 4:00 AM | Working Days: Monday–Friday

Key Responsibilities:
Handle customer queries via email, chat, and phone related to orders, shipments, returns, refunds, and payments.
Manage and track customer orders, coordinating with warehouse, logistics, and operations teams for timely delivery.
Resolve issues related to damaged/lost shipments, delivery delays, returns, refunds, exchanges, and payment concerns with minimal escalation.
Ensure customer queries are resolved within defined SLA/TAT while maintaining accuracy and professionalism.
Maintain accurate CRM records, support tickets, customer interactions,



and order/shipment updates
Follow up on pending cases and ensure timely closure to maintain high customer satisfaction.
Collaborate with internal teams to improve order fulfillment, customer service processes, and overall customer experience.

Required Skills:

Excellent verbal and written communication
Robust email handling and customer service skills
Good knowledge of MS Excel
Customer complaint handling & issue resolution
CRM / ticketing system knowledge
Strong follow-up, coordination, and problem-solving skills

📌 Customer Support Executive (Logistics industry Mandatory)) (Chennai)
🏢 Live Connections
📍 Chennai