Job Description Job Summary
n The Team Leader – Admission Counseling is responsible for leading a team of admission counselors, ensuring achievement of admission targets, improving lead conversion rates, maintaining counseling quality, and delivering an excellent student and parent experience throughout the admission process.
n Key Responsibilities
n n Team Management & Leadership : Lead, mentor, and motivate a team of admission counselors.
n Conduct daily huddles, performance reviews, and coaching sessions.
n Manage team productivity, attendance, and engagement.
n Admissions Target Achievement : Drive monthly, quarterly, and annual admission targets.
n Monitor individual and team conversion performance.
n Develop strategies to maximize enrollments and revenue.
n Lead Management & Conversion: Ensure proper lead allocation and follow-up.
n Track inquiry-to-admission conversion ratios.
n Handle high-potential and escalated leads personally when required.
n Quality Monitoring: Monitor inbound and outbound counseling calls.
n Ensure counselors provide accurate program and admission information.
n Maintain counseling quality standards and compliance.
n Performance Tracking & Reporting: Prepare daily, weekly, and monthly MIS reports.
n Analyze conversion data, counselor productivity,



and admission trends.
n Present performance insights to management.
n Student & Parent Relationship Management : Ensure excellent counseling experience for students and parents.
n Resolve escalations and admission-related concerns.
n Maintain high customer satisfaction levels.
n Training & Development: Identify skill gaps and conduct training sessions.
n Improve counselors' communication, objection handling, and closing skills.
n Support onboarding of current team members.
n n Required Skills
n n Team Handling & Leadership
n Admission Counseling / Education Sales
n Lead Conversion & Revenue Management
n CRM Management (LSQ, Salesforce, Zoho, etc.)
n Call Quality Monitoring
n Data Analysis & MIS Reporting
n Communication & Stakeholder Management
n Coaching and Performance Management
n n Preferred Qualification
n n Graduate/MBA preferred.
n 4–8+ years of experience in Admissions, Education Sales, EdTech, or University Counseling.
n Minimum 2–3 years of team handling experience.
n Experience managing inbound/outbound counseling teams and admission targets.
n n Interested Candidates can share CV at (phone hidden).
n Regards
n Riya Sharma
n Sr. Executive HR

📌 Team leader (Rupnagar)
🏢 Chandigarh University - HR Department
📍 Rupnagar