Job Description Client: OPTUM
n Joining Locations: Hyderabad
n Interview Process: In-person Walk-in + Typing Test + CAT Assessment + Domain Round
n Drive Dates : Daily Walkin @ Artech Hyd
n Drive Timing : 10:00 AM to 1:00 PM
n Office Addresses :
n Hyderabad Office:
n Artech Infosystems
n Plot No. 118/1/14/C, Unit No. 332, 3rd Floor, DLF VC Silicon Towers, Kondapur, Hyderabad, Telangana – 500032
n We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.
n Key Responsibilities
n n Handle inbound customer interactions via chat with professionalism and empathy.
n Understand customer issues and provide accurate and timely resolutions.
n Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
n Document chat interactions clearly and accurately in internal systems.
n n Required Qualifications
n n 0–2 years of customer service experience (chat support preferred).
n Robust written communication skills in English.
n Ability to manage multiple chat conversations simultaneously.
n n Preferred Qualifications
n n Prior experience in chat-based customer support.
n Exposure to healthcare, insurance, or managed care processes.
n Familiarity with CRM tools or chat platforms.
n Excellent typing speed and accuracy.
n n Educational Background Eligibility




n Process only candidates with the following qualifications:
n n B.Sc.
n B.Com.
n B.A.
n MBA
n n B.Tech, M.Tech, MCA, or BCA qualifications.
n Typing Test
n TypingTest.com – Complete a 60-second Typing Test.
n Candidates must agree to the following conditions before processing:
n n 6-month contract
n Complete Night Shift
n Rotational weekly offs
n 100% Work from Office
n No unplanned leave or NCNS (No Call No Show) cases will be entertained.
n Extended break times without valid reasons will not be accepted.
n No public holidays.
n Candidates must adhere to all company policies and expectations.
n Non-availability of company transport is not a valid reason for reporting late to work.
n Obtain candidate acceptance for all expectation-setting points, including attendance, resignation policy, behavior, and attitude (refer to the attached document).
n n Client Benefits :
n The client will provide:
n n Two-way cab facility from designated nodal points within a 40 km radius. Last-minute pickup or drop requests outside the designated routes will not be accommodated. Please set this expectation with candidates from Day 1.
n Meals will not be provided.
n One month of training at the client site, after which candidates will move into production.
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📌 Customer Service Representative (Hyderabad)
🏢 Artech
📍 Hyderabad