Job Description

We are Sisco Jobs, a recruitment consultancy based in Trichy, Tamil Nadu. We are hiring on behalf of our client for the position of Technical Support Engineer in Chennai, Tamil Nadu. Our client is a reputed organization in the IT / Technical Support Services sector seeking skilled, motivated professionals. If you meet the requirements below, apply early as positions are limited.

Key Responsibilities

- Provide voice-based technical support to international and domestic customers through inbound and outbound calls.

- Diagnose customer-reported technical issues and provide appropriate troubleshooting assistance.

- Focus on first-time resolution while maintaining high customer satisfaction standards.

- Communicate technical instructions clearly and confidently to customers over the phone.

- Escalate complex technical problems to the appropriate technical team and coordinate for faster resolution.

- Track recurring technical issues and communicate relevant observations to internal teams.

- Collaborate with the technical content team to identify missing, unclear, or outdated information in help modules.

- Maintain professional customer interactions while working in a night-shift support workplace.

Required Skills

1. Technical Troubleshooting: Ability to diagnose technical problems systematically and guide customers toward appropriate resolutions.

2. Voice Technical Support:



Experience handling technical queries through inbound and outbound telephone support.

3. Issue Resolution: Ability to identify root causes, apply troubleshooting procedures, and work toward first-time resolution.

4. Technical Escalation: Understanding of when and how unresolved incidents should be escalated to specialist technical teams.

5. Support Documentation: Ability to identify documentation gaps and contribute feedback for improving technical help content.

Preferred Skills

- Experience supporting international customers.

- Familiarity with ticketing/help-desk systems and structured incident management.

- Knowledge of knowledge-base and technical support documentation processes.

Work Experience Requirements

The position requires 3 years of experience. Candidates should preferably have hands-on experience in technical/customer support environments involving troubleshooting, voice interactions, issue escalation, and coordination with technical teams.

Experience supporting international or domestic customers over telephone-based support channels will be advantageous.

Education

Minimum: Typical — Bachelor's degree/diploma in Computer Science, IT, Electronics, Engineering, or a related discipline
Preferred: Typical — Relevant technical support, networking, hardware, software, or IT service-management certification

Contact Number - +91 97881 10111

📌 Technical Support Engineer (Chennai)
🏢 Sisco Jobs
📍 Chennai