Job Description Only Freshers can apply
n Location: Wadgaonsheri, Pune
n Shift Timings : Rotational Shifts and Week Offs
n Process - US Banking and ATM Operations
n Summary:
n Our Call Center Agents are dynamic individuals that work in a rapid-paced environment. Effective listening/clear communication are key to receive and process client service requests and updates, along with inputting all information into service software templates.
n As a part of this team, you will provide first level support to clients and Field Service Technicians seeking assistance with service tickets, part ordering, and usage.
n Essential Duties and Responsibilities include the following-
n * Accept and process emails/service requests/updates from clients or technicians via phone and/or email.
n * Accurately document call information in database.
n * Update customer with service status and call completion information.
n * Solicit client/customer feedback to improve customer service.




n * Troubleshoot a variety of service tickets to determine best resolution for issues and client requests.
n * Escalate unresolved issues and trouble calls to appropriate department, on an as needed basis.
n * Assist Field Service Technicians with service tickets or other various workload issues.
n * Transfer/update service call information to and from clients and technicians by phone, email, and/or text messaging (paging).
n * Communicate essential information to co-workers and other departments.
n * Coordinate with Field Service to provide timely updates to clients on open service calls.
n * Call Management/Navigation to ensure ETA and SLA adherence by contract requirements to Clients.
n * Stay current with emails, procedural updates, and call handling documentation.
n Education:
n n Excellent communication skills
n High school diploma or equivalent
n Proficient in Microsoft applications: Windows, Word, Outlook, Excel
n n Regards,
n HR Team

📌 Opening for Fresher - Call Centre Agent/CSR (Pune)
🏢 Advait Techserve
📍 Pune