We're Hiring | Customer Success Manager – Networking

We are looking for professionals with a Project Management or Service Delivery background who have strong customer-facing experience and the potential to transition into a Customer Success Manager role.

Location: Hyderabad (Work from Office)

We're looking for professionals who have experience in:

✅ Managing enterprise customer relationships in IT Infrastructure setting
✅ Project Management, Service Delivery, or Customer Engagement
✅ NOC, SOC, Networking, Managed Services, Cloud, or Cyber Security domains
✅ Driving customer onboarding, service adoption, renewals, and customer satisfaction
✅ Conducting customer reviews, managing escalations, and collaborating with cross-functional teams
✅ Working with enterprise customers and executive stakeholders





Preferred Background:
5–8 years of experience in Project Management, Service Delivery, or Customer Success
Experience with System Integrators (SI) or Managed Services organizations
Strong understanding of ITIL, SLAs, Incident Management, Customer Lifecycle, and Customer Retention
Excellent communication and stakeholder management skills

If you have a passion for building customer relationships, delivering business value, and driving customer success, we'd love to hear from you.

Please share your updated resume or connect with me directly to know more about this opportunity.

📌 Project Manager (Hyderabad)
🏢 SHI Solutions India
📍 Hyderabad