Description
Job Description of Customer Support Engineer - Task
Using PPE
Office Uniform is Compulsory during PM Or Breakdown calls
Planned Preventive Maintenance
List of PM to be Perform in a Month to be Collected
Collect QR Codes & escalation Matrix
Speak With each Customers & get a schedul for PPM
Preintimation to Various Customers for PPM Via Email
Before Starting PM, Please Check PM Call ID in FSM App is available.
Performing PM on field as Per Customer Schedule
Take snaps of Serial Number Sticker
Capture aging of AC/DC Capacitors & Batteries as well
firmware Versions
Generating Manual PM Report indiacting PM Call ID in Report & Sharing to Customer Via Email with prescribe format




Closer of PM Call in FSM App duly signed by Customers (Automated getting link in CMS)
Manual uploading on PM Report against each Call ID
Appreciation Email from Customers
Once Closer of PM Call in FSM App, Within 3 days Qualtrics Customer Survey gets Trigger to Customer Email ID
Lead generation to Service sale team
Power analysers
Hioki Battery impedance Meter
Breakdown Call Fix
Spare Part list including Part Codes (Model Wise)

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

- None

Time Travel Needed:

- 25%

📌 Field Service VII (Vikhroli)
🏢 Vertiv Group
📍 Vikhroli