Industry/Sector

Not Applicable

Specialism

Finance

Management Level

Manager

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Risk & Regulatory - Capital Markets - Manager, you will play a pivotal role in optimizing operational efficiency and enhancing customer service experiences. You will work closely with clients to analyze processes, identify pain points, and develop strategies to improve service delivery and drive customer loyalty. Within our Finance practice, you will leverage your skills to streamline processes and boost business performance, providing guidance on implementing customer service technologies and designing service models.

As a Manager, you will lead project delivery and client relationships in risk management engagements, overseeing work across market, counterparty, credit, and model risk. You will supervise teams, contribute to practice development, and serve as the primary point of contact for client stakeholders. In this role at PwC Acceleration Center India, you will take ownership of projects, confirming their successful planning, budgeting, execution, and completion. You will be responsible for mentoring junior staff, embracing technology and innovation, and articulating our purpose and values in a meaningful way. Your leadership will inspire others to deliver quality, and your growing business knowledge will help identify opportunities that contribute to the success of our firm.

Responsibilities





- Leading client engagements in risk management, focusing on market, counterparty, credit, and model risk
- Designing and implementing risk frameworks, including FRTB implementation and CCR methodologies
- Managing project plans, budgets, and timelines to deliver client solutions effectively
- Supervising and mentoring senior associates and associates to enhance team performance
- Developing strategies to optimize customer service operations and enhance customer experiences
- Analyzing customer service processes to identify pain points and improve service delivery
- Providing guidance on implementing customer service technologies and designing service models
- Building and maintaining relationships with client stakeholders at VP/Director levels
- Utilizing business process management and customer relationship management skills to drive business performance
- Encouraging team development and leveraging team members' strengths to meet client expectations
- Promoting the use of creative technologies and leading practices in risk management and customer service
- Engaging in difficult conversations with clients and team members to address conflicts or issues
- Upholding professional and technical standards, including PwC's code of conduct and independence requirements

What You Must Have

- At least a Bachelor's degree
- At least 4 years of experience
- Oral and written proficiency in English required

What Sets You Apart

- Demonstrating analytical thinking and business data analytics
- Utilizing business process management and process redesign
- Excelling in customer relationship management and customer service excellence
- Embracing change and strategic customer development
- Leveraging industry trend analysis and market insight
- Developing customer experience strategy and service delivery models
- Coaching and mentoring teams in regulatory risk and compliance

Travel Requirements

Not Specified

Job Posting End Date

📌 Risk & Regulatory - Capital Markets - Manager (Bengaluru)
🏢 PricewaterhouseCoopers
📍 Bengaluru