Job Description Dear Candidate,
n Please find the below Job Description.
n Role: Technical Support(International Voice Process)
n Location: Ambit IT Park, Ambattur, Chennai
n Shift Details - Night Shift (primarily US shift timings)
n Salary Details - 3.5 to 4.5 LPA (based on experience and performance during interview)
n Primary Responsibilities Include:
n n Respond promptly, courteously, and knowledgeably to technical support inquiries
n Provide top-tier support to all customers with a goal of first call resolution
n Educate customers on system installation/use, and assist in troubleshooting
n Utilize prior customer support experience to enable customer success and happiness
n Use problem-solving skills to solve customer issues and address concerns
n Outbound calls to current customers to address issues, when needed
n n Skillset




n n 1+year experience in Technical Support or Customer Support Environment
n Proven success in a phone-based customer service or call center position
n Ability to understand and determine root causes to customer issues
n Comfortable with technology and ability to provide technical assistance for consumer electronics
n Strong work ethic and the drive to contribute to company goals
n Transparent and effective phone communication skills to ensure all customer issues are resolved
n Ability to work independently and in a team setting
n Ability to prioritize in a fast-paced environment and excellent time management skills
n Positive, can-do attitude and eager for continuous improvement
n Strong commitment to customer happiness and satisfaction
n

📌 Technical Support Representative - on call Support (Chennai)
🏢 Movate
📍 Chennai