Company Description

WellnessLoka is a tech-enabled platform that helps global wellness seekers discover, assess, and book verified Ayurveda and yoga retreats. We’ve helped customers from 25+ countriesexperience authentic and transformative wellness journeys. Our network includes 160+ audited resorts and hospitals across India (Kerala, Rishikesh), Sri Lanka, and Bali, ensuring quality, credibility, and consistency. Role Description

We are looking for a proactive and customer-focused Wellness Sales Associate to guide customers through their wellness journey and help them discover the right Ayurveda and wellness retreats.

This role involves interacting with leads, understanding customer requirements, coordinating with wellness properties, and supporting customers throughout the booking journey.

The ideal candidate should have strong communication skills, empathy, attention to detail, and the ability to build trust with customers exploring wellness and healing experiences.

Key Responsibilities Interact with leads and customers through calls, WhatsApp, email, and other communication channels

Understand customer requirements, wellness goals, preferences, and budget expectations

Build strong relationships with customers through timely communication and support

Recommend suitable wellness retreats and programs based on customer needs

Follow up with leads consistently and maintain healthy conversion pipelines

Prepare and share quotations, retreat options, and booking details with customers

Coordinate doctor consultations and support customers through the decision-making process

Maintain and update CRM systems, lead trackers, and sales records accurately





Support post-booking coordination and customer assistance wherever required

Coordinate with wellness properties for availability, pricing, consultations, and booking support

Collaborate closely with marketing, content, and operations teams to improve customer experience

Represent WellnessLoka professionally and ensure a warm, trustworthy customer experience at every touchpoint Requirements:

Bachelor’s degree in any discipline

Minimum 6 months of experience in travel sales

Strong communication skills in English and Hindi (spoken)

Comfortable with calls, customer interactions, and follow-ups

Strong written communication skills in English

Valuable interpersonal and relationship-building skills

Strong organisational and coordination abilities

Comfortable working with CRM tools, spreadsheets, and digital communication platforms

Ability to work in a fast-paced startup environment Good to Have:

Prior experience in sales, customer support in travel industry to international customers

Interest in wellness, Ayurveda, yoga, or holistic healing

Experience in lead management or consultative selling What We're Looking For:

Empathy and customer-first attitude

Ownership and accountability

Strong follow-up discipline

Positive and solution-oriented mindset

Ability to build trust and communicate with warmth

Willingness to learn and grow in a startup environment Compensation:

Hybrid. Office is in Kerala Startup Mission, Kalamassery, Kochi

Work From Home opportunity available for the right candidate. Compensation:

Fixed Pay: Up to ₹30,000 per month

Uncapped performance-linked incentives

📌 Wellness Travel Sales Associate (Kochi)
🏢 WellnessLoka
📍 Kochi