Role & responsibilities

- Call Handling: Answer incoming customer inquiries (inbound) or dial out for verification
- Problem Solving: Listen closely to client complaints and offer explicit, accurate fixes.
- Data Entry: Type notes and update user account details in the database after every call.
- Script Adherence: Follow company guidelines and approved talk tracks while keeping a polite tone.
- Escalations: Send difficult or unresolved technical and billing problems to senior teams

Core Performance Metrics

- AHT (Average Handling Time): The average time spent on a call and wrap-up work.
- FCR (First Call Resolution): Fixing the problem during the very first call without a callback.
- CSAT (Customer Satisfaction): High ratings given by clients on feedback surveys.

Preferred candidate profile

ELIGIBILITY:

- Excellent Communication in English.




- Minimum 1 Year of Experience is required into International Voice Process.
- comfortable working for night Shifts.
- Work from office
- Only immediate joiners
- Graduation is not required

PERKS AND BENEFITS

- 5days working 2 week off / Rotational Night Shift
- 2way transport
- Performance based incentives/OTs
- Refferal bonus
- Full time

Work location: Hitech city *NO AR CALLERS/HEALTHCARE

EXPERIENCE/ NO FRESHERS/NO DOMESTIC *.

CTC offered - 3.8lpa to 4.5 LPA (Decent hike)

Interview Rounds:

- Screening
- Operation Round
- SHL

Contact Person- HR Zaid ((phone hidden))

REFERENCES ARE HIGHLY APPRECIATED

📌 Walk-in || Hiring For Experience- International voice process (Hyderabad)
🏢 Tech Mahindra
📍 Hyderabad