Job Description We're Hiring || Operations Manager
n n Location: Kolkat
n aProcess: Domestic Banking Proces
n n s
n Key Responsibilitie
n n s: Drive operational excellence and achieve business K
n PIsLead, mentor, and develop Team Leaders and frontline te
n amsMonitor productivity, quality, customer satisfaction, and process complia
n nceManage client expectations and stakeholder relationsh
n ipsIdentify improvement opportunities and implement process enhanceme
n ntsEnsure adherence to SLAs, operational metrics, and organizational polic
n n ies
n Preferred Candidate Prof
n n ile: Experience managing Domestic Banking/BFSI operations in a BPO enviro
n nmentStrong people management and stakeholder management s
n killsProven track record of delivering operational KPIs and business out
n comesExcellent communication, analytical, and problem-solving abil
n itiesGraduation is mand
n atory
📌 Operations Manager (Kolkata)
🏢 TP
📍 Kolkata