Job Description

Cloud Support Engineers are responsible for providing technical support for a set of Strategy Products. This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a solid desire to help others

Responsibilities

- Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies

- Develop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenance

- Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategy’s product suite through analytical talent and solid troubleshooting abilities

- Collaborate and communicate effectively with peers, internal application and software development teams

- Prioritize and communicate product defects and enhancements to development teams





- Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums

- Enhance personal and professional growth by participating in Internal Development Programs

- Work in a strong team environment

Qualifications

- Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science)

- Exposure to Python, REST API, Java, SQL, HTML, or XML/XSL technologies

- Windows/Linux system administration knowledge

- Minimum of 2 years of IT customer service experience / strong customer focus

- Minimum of 1 year of MicroStrategy Platform usage or administration knowledge

- Able to support Strategy customers during EMEA hours

- Strong analytical and troubleshooting skills and experience

- Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure

- Excellent oral and written English communication skills

Preferred

- Cloud Certifications (AWS, Azure, Google Cloud)

Additional Information

The recruitment process includes online assessments as a first step (English, logic, business) - we send them via e-mail, please check also your SPAM folder

We work from the Pune office 5 days a week.

📌 Cloud Support Engineer I (Pune)
🏢 MicroStrategy India
📍 Pune