Job Description

Miratech is looking for a Workforce Management Product Manager to support the execution and continuous improvement of Workforce Management products and platforms. As part of a global customer-focused organization, you'll contribute to the delivery of exceptional service experiences across customer care, finance, travel and lifestyle services, and operational support functions. Our teams combine technology, innovation, and process excellence to help customers get the most value from the products and services they use.

Key Responsibilities

- Support the Product Manager in executing the Workforce Management product roadmap.
- Partner with Operations, Technology, Analytics, and business stakeholders to gather business requirements and translate them into user stories and product features.
- Help prioritize the product backlog and support Agile ceremonies, including sprint planning, backlog refinement, and user acceptance testing.




- Coordinate delivery activities for platform enhancements, upgrades, and new functionality.
- Analyze workforce management processes and identify opportunities to improve forecasting, scheduling, staffing, and operational efficiency.
- Monitor product performance using KPIs and customer feedback to recommend enhancements.
- Assist with testing, implementation, release management, and adoption of current capabilities.
- Create process documentation, training materials, and communications to support successful product launches.
- Partner with vendors and internal teams to troubleshoot issues and support continuous platform improvements.
- Contribute to continuous improvement initiatives by identifying opportunities for automation and process optimization.

📌 WFM Product Manager (Verint) (Gurugram)
🏢 Miratech
📍 Gurugram