Job Description

Roles & Responsibilities :

The L1 Support role involves supporting IT Fleet management support ITFM (Client desktop, laptop & Monitor), Managed Print Services (MPS) and Mobile Service Delivery (Mobile PIM Services) providing technical assistance to users within a Windows setting and Database monitoring. The primary responsibility is ensuring quick and effective resolutions while maintaining a high level of customer service.

Requirements

- User Support and Troubleshooting:

- Serve as the first point of contact for technical support, handling inbound requests email, or ticketing system.

- End Device Management Tool (EDMT)

- Knowledge of Computer hardware lifecycle managed using order forms.

- Provide basic troubleshooting for Windows-based systems, including desktops, laptops, and peripherals.

- Assist with common issues related to software applications,



network connectivity, and hardware malfunctions.

- Guide users through simple troubleshooting steps, such as rebooting devices, adjusting network settings, and reinstalling software.

- OCC- Monitoring and First response

- Log all incidents and service requests accurately in the ticketing system and ensure timely follow-up.

- Customer Service:

- Deliver excellent customer service by maintaining a professional demeanor and ensuring user satisfaction.

- Educate users on basic troubleshooting techniques and IT best practices to minimize recurring issues.

- Communicate effectively with users, keeping them informed about the status of their requests and any planned IT activities.

📌 ITS_Associate (Coimbatore)
🏢 Bosch Group
📍 Coimbatore